Senior Technical Writer

Kathleen Brown

                                                                                                                                                                           

10 Joan Drive                                                                                                                                                                                                           

Denver, CO 80221                                                                                                                  kbwrites@comcast.net 

 

 

Professional Summary   

 

  • Twenty-plus years of experience in the software/technical industry
  • Consummate professional with commitment to quality
  • Highly organized and detail oriented – track all aspects of complex projects
  • Work effectively with multiple teams and many different projects simultaneously
  • Communicate well with management, peers, and colleagues to complete tasks
  • Ability to see the big picture of what needs to be done
  • Flexible and adjust well to the rapidly changing world of software and technical development
  • Work remotely without supervision and never missed a release deadline
  • Initiate ideas on how to improve processes, documentation, and workflow
  • Strong ability to learn new software applications and technology without formal classroom  training

 

 

Core Knowledge & Skill Areas 

 


 

·      Design, create, and maintain documentation of all
aspects of software-based applications.

·      Create and track administrative documentation tasks
for lifecycle management.
 

·      Test software for usability.

·      Evaluate and test the Graphical User Interface (GUI)
design for workflow.

 

 

·      Create and lead training courses for customer and
in-house employees.

·      Create copy for marketing teams. Also edit and verify
copy for technical accuracy.

·      Maintain document versioning and document archives. 

·      Worked with the Agile system of software and
documentation development.

 

 

 


 

·      Content and copy editing, including documents
written by non-English speaking writers
.

·      Setup and use of virtual machines for testing.

·      Knowledge and use of source control software such as
Perforce and Subversion.

·      Extensive experience in creating end-product
documentation such as CHM, PDF, and
HTML files.

·      Create and implement templates and style guides for
consistency in formatting.

 

 

·      Research, gather, and analyze information to create
documents in an easy-to-understand format for the
end user.


­

 

Relevant Experience 

 

EMBARCADERO TECHNOLOGIES, INC. Littleton, CO                                                                             February, 1996 – March 20, 2015                                                                     

Senior Technical Writer

Employed by Embarcadero for 19 years.  Laid off in March, 2015 due the the outsourcing of Embarcadero’s Technical Writing positions to Spain.

·      Authored on-line tutorials and quick start guides for InterBase, an embedded database software application, enabling new users to learn the application quickly.

·      Worked with Marketing on outward-facing documentation. Created glossaries and descriptions for new applications.  Also edited existing marketing documents for accuracy.

·      Updated legacy documentation for a large, out-of-date document sets. This included tutorials, user guides, readmes, and new feature guides (approximately 2,200 pages). Also ported these documents from Adobe FrameMaker into Media Docwiki.

·      Worked with the localization team in Japan to ensure all new documents, as well as updates, were included in the translation process.

·      Worked remotely with teams in the USA, Spain, Romania, Japan, and Russia.  Met weekly with all teams through Lync and GoToMeeting.

·      Designed and implemented the Docwiki home page for the InterBase application.

·      Tracked all tasks and defects in JIRA.

 

 

INTEGRATED PETROLEUM TECHNOLOGIES. Denver, CO                                                                                    July, 1992– August, 1995                                                                   

Technical Writer/Customer Service Support

·      Designed and authored a 400-page technical user’s guide for a custom-designed software system used to measure, record, and report field production of petroleum products.

·      Provided customer support using remote-support software.  Most customers had limited experience using a computer.

·      Designed and implemented a customized, hands-on classroom training for new customers.

 

MOBIL OIL CORPORATION – JOINT INTEREST/LAND-LEASING DEPARTMENTS, Denver, CO            September, 1983 – June, 1992           

Senior Land Assistant                                                                                                                                                                                             

·      Prepared legal documents such as Joint Operating Agreements for Landmen.

·      Created “how to” procedures for all departmental responsibilities.

·      Maintained the team’s budget, coordinating with team members and balancing this budget with the Land Department’s budget.

·      Researched land and leasing information using Mobil’s mainframe search programs. Also performed special research projects for Landmen such as mapping specifics and lease tracking.

·      Handled administrative duties (drilling reports, lease tracking, pending file log, etc.) for the Landmen and Land Techs.                

 

­

 

Computer Literacy 

 


·   Windows 7 and 8

·   Adobe

·   Acrobat IX Pro

·   Acrobat Distiller XI

·   FrameMaker 10 & 11

·   RoboHelp

·   Photoshop

·MediaWiki

·VMWare Workstation

·Snagit Screen Capture Tool

·      Atlassian

·   Confluence

·   JIRA Project Management Tool

·      Tortoise SVN (an Apache™ Subversion client)

·      Perforce Software (P4)

·      Microsoft Office 365

·      Microsoft Office – high proficiency in:

·Word

·Excel

·Visio

·PowerPoint


 

 

Education & Training 

 

Moody Bible Institute, Chicago, IL                                                                                                                                                     June 1972                                                                   

Diploma in Youth Camp Management

 

Columbia College, Chicago, IL                                                                                                                                                 September 1974                                                                          

Graphic Design, Photography and Darkroom courses

 

Rockmont College/Colorado Christian College, Denver, CO                                                                                             September 1978       

Youth Camp Management courses

 

American Petroleum Institute, Denver, CO

 

Basics of Petroleum Geology                                                                                                                                                    September 1986       

Fundamentals of Petroleum                                                                                                                                                      November 1988       

Land Training for Non-technical Personnel                                                                                

  • ID#: 92357
  • Location: Denver, CO , 80221

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