customer service representative
ANGELA R. THOMAS
3685 MONACO PRKWAY
DENVER, CO 80207
Highly dependable, punctual and efficient. Self motivated, utilizing initiative and sound judgment.
Supportive team worker that possesses superior organizational, time management and interpersonal skills. Able to prioritize workloads to effectively meet deadlines. Detail oriented and effective communicator with all management. Innovative thinker and creative problem-solver with excellent written and oral communication skills.
Extensive background as a Customer Service Representative.
Considerable knowledge with DOS, MS Word, Word Perfect, Windows XP, Windows 7, Medicaid/Medicare billing, Account Payable and Receivable, Ambulance Billing and Processing.
Health Care Outsourcing Network Denver, Co 04/05-06/10
Customer Service Representative, Supervisor of Customer Service, Insurance followup Rep.
Responsible for taking inbound calls from patients concerning their medical Claims issues.
Responsible for collection of moneys received for services from patients and third party payers. Responsible for negotiating payment in full or setting up payment arrangements.
Responsible for identifying Insurance information. Request and sending out itemized billing statements.
Reviewing correspondence to resolve claims issues.
Making outbound calls to Insurance Companies regarding claims payments
American Medibanc Denver, Co 07/03-03/05
Ambulance Billing Specialist
Responsible for billing Ambulance Trips to the Insurance Companies, and verifying Insurance information.
Insurance Overload Systems Denver, Co 07/02-07/03
Data Entry Specialist, Customer Service Representative
Provided Customer Service to various Companies on a temporary basis.
Anthem BCBS Denver, Co 07/96-07/02
Customer Service Representative, Assistant Supervisor
Responsible for taking inbound calls from patients regarding their medical claims issues or their membership status.