Administrative Assistant

Janice K. Montano

1664 South Tennyson StreetBlack diamond (cards)Denver CO 80219Black diamond (cards)720-400-1086Black diamond (cards)

Objective: Seeking a challenging position in a customer service oriented organization dedicated to continuous improvement to use strengths in leadership, facilitation, problem solving, communication and human relations to build customer loyalty.


Leadership Communication Team player

Attention to detail Customer service Administrative

Computer Interpersonal Organized


Summary of Qualifications:


  • Experience in adminitrative assistant with focus on providing the recipient with the highest quality of friendliness.


  • Answered customer questions, complaints, and billing inquiries with a successful record of accomplishments in resolving issues with customers in the highest degree of courtesy and professionalism.


  • Offering alternative solutions where appropriate with the objective of retaining customer business.


  • Developed a responsible reputation among customers and all human relations in a positive manner.


  • Worked well under stressful situations while meeting all required deadlines.



    Administrative Asistant


    Analyzed transactions, correct records and adjusting errors while searching company records under name or account number.



    • PC proficiency in word processing and spreadsheet software as well as proficiency in Internet and email use with accounting functions, responsible for scanning, coding, mail, fed-ex, faxes, emails


    • Ability to communicate effectively using tact, diplomacy, listening skills, assertiveness and counseling skills to implement a solution to retain valuable customers.


    • Able to use good judgment in making decisions; ability to handle a heavy workload and maintain the importance of confidentiality with legal documents.


    • Demonstrated ability to work effectively in a diverse workforce resulting in creativity for problem solving and teamwork.

    Work History:

    Administrative Assistant                       Agape Christian Church                    Denver Colorado

    Customer Service Rep                          Analyst International                           Englewood Colorado


    Mountain Meadows Lamb                Denver Colorado



    Medical Studies College of America Denver Colorado
    • ID#: 79144
    • Location: Denver, CO , 80219

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