Administrative Assistant

Janice K. Montano

1664 South Tennyson StreetBlack diamond (cards)Denver CO 80219Black diamond (cards)720-400-1086Black diamond (cards)janicemontano@msn.com


Objective: Seeking a challenging position in a customer service oriented organization dedicated to continuous improvement to use strengths in leadership, facilitation, problem solving, communication and human relations to build customer loyalty.

Strengths:

Leadership Communication Team player

Attention to detail Customer service Administrative

Computer Interpersonal Organized

 

Summary of Qualifications:

     

  • Experience in adminitrative assistant with focus on providing the recipient with the highest quality of friendliness.

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  • Answered customer questions, complaints, and billing inquiries with a successful record of accomplishments in resolving issues with customers in the highest degree of courtesy and professionalism.

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  • Offering alternative solutions where appropriate with the objective of retaining customer business.

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  • Developed a responsible reputation among customers and all human relations in a positive manner.

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  • Worked well under stressful situations while meeting all required deadlines.
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    Experience:

    Administrative Asistant

     

    Analyzed transactions, correct records and adjusting errors while searching company records under name or account number.

     


       

    • PC proficiency in word processing and spreadsheet software as well as proficiency in Internet and email use with accounting functions, responsible for scanning, coding, mail, fed-ex, faxes, emails

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    • Ability to communicate effectively using tact, diplomacy, listening skills, assertiveness and counseling skills to implement a solution to retain valuable customers.

       

    • Able to use good judgment in making decisions; ability to handle a heavy workload and maintain the importance of confidentiality with legal documents.

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    • Demonstrated ability to work effectively in a diverse workforce resulting in creativity for problem solving and teamwork.

    Work History:

    Administrative Assistant                       Agape Christian Church                    Denver Colorado

    Customer Service Rep                          Analyst International                           Englewood Colorado

    Administrative                                         

    Mountain Meadows Lamb                Denver Colorado

     

    Education:


    Medical Studies College of America Denver Colorado
    • ID#: 79144
    • Location: Denver, CO , 80219

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