Commercial Collections

Robert L. Warner, Jr. 

8333 Fox Street

Denver, Colorado 80221

(303) 657-2833 (Telephone)

(720) 474-1579 (Mobile)

E-Mail:   robert_w_34652@yahoo.com 

                rlwarnerjr@gmail.com 

 

                                           RESUME

 

Education:                      

Community College of the Air Force:    1974

Associates Degree Electronics & Computer Technology

                                     

Xavier University of Louisiana:             1976

Bachelors Degree Electrical Engineering

 

Professional 

Qualifications:      

Licensed Private Investigator.

(TN, LA, MD, MA, FL, CO, CA, NV, & WA) 


Military Background:      

                         

United States Air Force        1971 to 1977 (B-52Technician)     

United States Navy               1977 to 1993 (Hospital Corpsman)

 

Security Clearance:            Top Secret (Inactive)

 

 

Certifications:

FDA Certified

IBM Certified Deployment Professional -- Tivoli Storage Manager V5.3

IBM Certified Deployment Professional -- Tivoli Storage Manager V5.2 

Tivoli Certified Consultant -- IBM Tivoli Storage Manager V5.1 

IBM Certified Specialist AIX Version 4.3 System Support

Certified Factoring Specialist 07/21/1995

 

Software/Operating Systems/Hardware/Applications

Mainframe: Multiple Virtual System (MVS), Virtual Machine (VM), Virtual System Environment (VSE) Mid-range: AS/400, UNIX/AIX, OS/2, Sun Solaris, Windows NT/2000, and Linux 

Application: Tivoli Storage Manager, Microsoft Excel 2003, 3466, ADSM, Lotus Notes, SQL, DB/2, Windows 95/NT, DRM, Backint, Sysback, Application System, Info Center/Enhanced, APL2, APE, TDP, Visualizer, Hardware: IBM 3584/TS3500 Library, HP VTL9000 Library, Awareness of FDA Regulatory Compliance, CA Arcserve, Veritas NetBackup, Maximo, Barcada, Impact and LEAN Six Sigma, TSMCops, CRITSITS, ITAR, and Mega Dispatcher tools.    

 

Employment History

 

July 29, 2013 to Present

Rent-A-Center, Inc.

15159 East Colfax Avenue

Aurora, Colorado 80011

(303) 361-9512 (Telephone)

Position:  Assistant Manager

Overall management responsibility for operation of retail grocery store during absence of the Store Manager, including store performance, control of cash, inventory and security, customer services, and management of staff.
• Track, analyze and take action to improve store performance by forecasting of weekly/daily sales goals and meeting or exceeding established goals.
• Communicate sales goals, department performance and sales opportunities with staff to ensure positive results.
• Forecast, schedule, and monitor labor to be consistent with store sales and productivity guidelines and wage budgets; create action plan to address cost control issues.
• Support Store Manager with development and direction in the execution of strategies to improve product placement and appearance.
• Monitor display accuracy and appearance to implement promotions. Ensure that products are properly displayed and ordered in a manner to maintain in-stock conditions.
• Manage issues relating to store maintenance, cleanliness, safety and sanitation.
• Oversee and monitor handling of cash and accounting. Ensure store is secured.
• Prioritize, plan, and coordinate work activities, and manage time and resources so that work objectives are met.
• Ensure compliance with legal requirements and company policies and procedures, including check cashing, security, safety, sanitation, wage and hour, etc.
• Focus on customer satisfaction and needs, ensure that employees provide customers with superior customer service through use of best practices and communication of the importance of superior customer service.
• Select, train, develop, and manage job performance of store employees, with assistance of other management personnel.
• Provide constructive suggestions and encouragement, set performance expectations, provide honest feedback, and identify assignments to provide others with developmental opportunities.
• Maintain appropriate professional relationship with union officials, and ensure compliance with collective bargaining agreement provisions, if applicable.
• Maintain positive working relationships with direct reports, peers, supervisors, suppliers, and customers effectively handling complex or difficult situations involving others.
• Motivate others to perform the job and work towards common objectives. Serve as a role model to others instilling a positive attitude in his/her employees.

 

 

April 29, 2013 to June 24, 2013

Convergys, Corporation

12025 East 45th Avenue

Denver, Colorado 80239

(303) 574-2366 (Telephone)

Position:  Customer Service Representative (AT&T and DirecTV)

Responsible for assisting customers on a wide range of topics including payments and billing, product features, and technical support. Resolving customers inquiries accurately and efficiently, which ensures customers are 100% satisfied with the AT&T / DirecTV products and services they have chosen. 

Payments and Billing - accept payment by credit card, offer self-serve payment solutions, and explain charges on the customers bill.

Product features - assist customers with pay-per-view orders, change programming packages, equipment upgrades, and general questions.

Technical Support - troubleshoot a variety of technical issues, from signal loss to remote control use.

Sales - use a consultative approach to educate and offer existing customers additional programming, products and services to enhance their AT&T / DirecTV experience.


May 7, 2012 to March 20, 2013

DISH Network

675 E 124th Avenue 

Thornton, CO 80241

(303) 252-6600 (Telephone)

Position:  Customer Service Representative / Loyalty Agent

Responsible for assisting customers on a wide range of topics including payments and billing, product features, and technical support. Resolving customers inquiries accurately and efficiently, which ensures customers are 100% satisfied with the DISH products and services they have chosen. 

Payments and Billing - accept payment by credit card, offer self-serve payment solutions, and explain charges on the customers bill.

Product features - assist customers with pay-per-view orders, change programming packages, equipment upgrades, and general questions.

Technical Support - troubleshoot a variety of technical issues, from signal loss to remote control use.

Sales - use a consultative approach to educate and offer existing customers additional programming, products and services to enhance their DISH experience.

 

 

 

July 22, 2010 to October 16, 2011

Vericore LLC

205 West Fourth Street, Suite 1140

Cincinnati, Ohio 45202

(800) 890-2053 (Telephone)

Position:  Senior Account Executive

Duties and Responsibilities:    

Meet and exceed quarterly and annual sales quota objectives by acquiring and retaining customers.

Assist in the determination of market demand for targeted products and solutions.

Call on top levels of organizations to sell products and solutions to gain new business and further penetrate existing accounts.

Develop sales proposals, and present to prospects & existing customers.

Generate new business in assigned territories through prospecting, cold-calling, networking and generating leads and referrals.  

Negotiate pricing and contracts.  

Training /Meetings

Continuously update knowledge products, solutions, industry trends and the competitive dynamics of 

the marketplace.

Participate in training opportunities on products and solutions and attend sales meetings.

Participate in trade shows and conferences, promoting company image and products.

Travel out of town for trade shows and on-site customer visits as required.    

Sales Forecasting, Planning and Reporting: 

Research, develop & maintain prospect lists.

Produce regular activity reports & travel plans for management approval.

Maintain an up-to-date awareness of corporate strategic plans and procedures to coordinate sales plans.

Fully utilize all sales force automation, funnel management and prospecting tools.

Manage sales funnel, generate reporting on sales activities and forecasting.

Develop and maintain communications in a cooperative and professional manner with all levels of staff and customers.



 

 

 

February 28, 2009 to July 22, 2010

Fifth Third Bank

5001 Kingsley Drive 

Cincinnati, Ohio 45263 

(513) 358-2865 (Telephone)

(513) 358-9837 (Facsimile)

Position: Homeowners Assistance Counselor

Job Description:  

Initiates contact and provides assistance to consumer and mortgage loan customers who are in default; Counsels and guides the customer in order to achieve workout alternatives based upon customer's circumstances while complying with all investor, company, federal and insurer guidelines. Works to minimize potential losses on delinquent loans by contacting the borrowers &/or their agents, mortgage brokers, real estate agents, title companies, attorneys, investors and insurers to work toward resolution of the delinquency in accordance with departmental and legal guidelines, while ensuring company and investor goals. 

DUTIES & RESPONSIBILITIES:

 Pursues communication with defaulted customers utilizing manual dialing to offer potential workout alternatives - Contacts delinquent customers to obtain payment commitments. * Makes collection/demand calls with an account load defined by applicable capacity model. * Analyze customer's situation and collateral risk to present alternative solutions including Forbearance Plans, Repayment Plans, Modifications, Assumptions, Pre-foreclosure / Short Sales, and Deed in Lieu; Assist in identifying, negotiating and pursuing the appropriate loss mitigation option that best maximizes customer sat

  • ID#: 75607
  • Location: Denver, CO , 80221

Don't Be Fooled

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