Customer Service Rep/Sales/Data Entry/Front Desk/Office Support

4375 E Florida Ave

Denver, CO 80222

720-775-4012 

serenam40@gmail.com  

Serena M. Miller

Objective

 

To obtain long term, stable employment that allows me to utilize my exceptional customer service skills in a team-oriented environment.

Skills & Abilities

 

  • Excellent customer skills
  • Personable and outgoing
  • Computerized Order Entry-FDM4 system
  • Multi-line phones
  • Call-center inbound and outbound calling procedures 
  • Claims Entry 
  • Daily tracking of shipments through various carriers 
  • Garment measuring and suggestions given on garment types etc.
  • Purchase order entry
  • Microsoft Outlook and Word
  • Suggestive selling

Experience

 

Customer Service Representative, Imprints Wholesale Inc., Denver, CO

April 2008 – June 2013

Answering incoming calls to place orders on FDM4 system for blank apparel for customers nationwide. Tracking shipments through various carrier websites and customer service to obtain information for customers. Entry and follow up maintenance on claims for defective products and customer returns. Back order maintenance for out of stock product including obtaining estimated time of arrival on incoming future stock. Email correspondence regarding suggestive selling and comparisons for out of stock product as well as pricing. Showroom maintenance.  Slow-time projects given by supervisors regarding account clean up and updating.

Office Temporary Staff, Office Team/Robert Half International, Denver, CO

September 2007 - April 2008

Various temp positions for short term assignments lasting days or weeks, usually in an office environment answering phones, sorting/delivering mail, shipping packages, and directing incoming customers to appointments or giving information. Some cash handling and receipt writing as well as order taking.

Customer Relations Rep. /Trainer, Schryver Medical Sales & Marketing, Denver, CO

April 2005 - February 2007

Intake of all incoming customer order based calls for portable phlebotomy and radiology services, durable medical equipment, supplies and lab results upon request. Obtained promotion to trainer status after one year for all new customer relations representatives while maintaining previous duties daily.

Education

 

Boulder High School, Boulder, CO

September 1987 â–ª General Studies

 

  • ID#: 71451
  • Location: Denver, CO , 80222

Don't Be Fooled

  • When selling, do not put your home address in your ad.
  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!