Customer Service Rep/Sales/Data Entry/Front Desk/Office Support
4375 E Florida Ave
Denver, CO 80222
Serena M. Miller
To obtain long term, stable employment that allows me to utilize my exceptional customer service skills in a team-oriented environment.
Skills & Abilities
Customer Service Representative, Imprints Wholesale Inc., Denver, CO
April 2008 – June 2013
Answering incoming calls to place orders on FDM4 system for blank apparel for customers nationwide. Tracking shipments through various carrier websites and customer service to obtain information for customers. Entry and follow up maintenance on claims for defective products and customer returns. Back order maintenance for out of stock product including obtaining estimated time of arrival on incoming future stock. Email correspondence regarding suggestive selling and comparisons for out of stock product as well as pricing. Showroom maintenance. Slow-time projects given by supervisors regarding account clean up and updating.
Office Temporary Staff, Office Team/Robert Half International, Denver, CO
September 2007 - April 2008
Various temp positions for short term assignments lasting days or weeks, usually in an office environment answering phones, sorting/delivering mail, shipping packages, and directing incoming customers to appointments or giving information. Some cash handling and receipt writing as well as order taking.
Customer Relations Rep. /Trainer, Schryver Medical Sales & Marketing, Denver, CO
April 2005 - February 2007
Intake of all incoming customer order based calls for portable phlebotomy and radiology services, durable medical equipment, supplies and lab results upon request. Obtained promotion to trainer status after one year for all new customer relations representatives while maintaining previous duties daily.
Boulder High School, Boulder, CO
September 1987 â–ª General Studies