Front desk agent
April Martinez 1018 S. Miller St. Lakewood, Co 80226 720-297-1601 303-985-2606 •••••••••••••••••••••••••••••• Seek the Challenging Position of Hotel Desk Clerk A highly talented Hotel Desk Clerk with huge experience in efficiently checking guest in and out of the Hotel, making necessary travel arrangements, and assisting with general information; responsible for running reports required by front desk manager. Summary of Qualifications More than eight years experience. Strong reading and math skills. Thorough knowledge of using and adding machine and cash register. Strong ability to understand and carry out instructions. Exceptional ability to type 30+ wpm. Uncommon ability to maintain a professional manner under stress. Remarkable ability to answer questions concerning the Hotel and the Island where it is located. Strong computer experience with a working knowledge of MS/Word, MS/Excel. Profound ability to work closely and cooperatively with fellow employees and guest. Excellent oral and written communications skills and Great telephone skills. Immense ability to handle financial transactions. Deep sense of cleanliness, neatness, honesty and reliability. Professional Experience Front Desk Clerk Check guests in and out in a timely and courteous manner. Ensure reservations are taken correctly and courteously. Available at all times to deal with guest complaints and problems. Notify Management immediately of any guest, employee, or cash concerns without delay. Supervise property staff as needed. Ensure compliance of safety and security standards. Report to Market Manager in General Manager's absence. Responsible for bank deposits in General Manager's absence. Leave all desk and office areas in a clean and neat manner. Data Entry Clerk Kept track of received data and source documents. Prepared and sorted source documents, and identified and interpreted data to be entered. Contacted originators of source documents to resolve questions, inconsistencies, or missing data. Entered alphabetic, numeric, or symbolic data from source documents into computer following format displayed on screen, and entered necessary codes. Made necessary corrections to information entered. Compiled, sorted, and verified accuracy of data to be entered. Kept record of work completed. Reviewed error reports and entered corrections into computer. Transmitted entered information into database. Filed or routed source documents after entry. Provided routine office support such as making copies, faxing, answering phones, prepared correspondence for mailing, and delivering and picking up correspondence.