Customer Service Manager


                                                      ANGELA LEWARK 
                          3715 Wolff St, Denver, Co 80212 (303) 715-8921

                                                 angelalewark@yahoo.com


PROFESSIONAL SUMMARY I am a very dedicated, hardworking charismatic employee. I have always been the top producer in any role I was in. In my most current position, I grew and owned a very successful café/wine bar in the Denver Highlands neighborhood. My work ethic has always been one of my proudest qualities. I am an entrepreneur, true leader and self-motivated employee. 
 
 
                                            CORE QUALIFICATIONS

Strong Leader

Customer Service Manager experience

Quick learner

Client-focused  
Training and Development

Results Oriented

Operations management

 Proficiency in completing projects on time and going above and beyond to make sure the customer is happy but all the while making the company look Results-oriented the best and adhere to its highest standards.


 Excel in Customer service and being able to relate to all different types of customers and to find out what that person needs and doing what I can to obtain those needs for them. 


 Managing a team and helping create a great positive attitude and environment for each individual.


 
 
                                                 EXPERIENCE

HIGHLAND CORK & AND CAFE Denver, Co General Manager/Owner

Dates: 10/2007 to Current


Increased sales by 64% in the first two years. Steadily maintained sales growth and customer relations. Hired and trained entire staff with extreme focus on excellent customer service. Sustained product quality and inventory control. Programmed point of sale system to track and monitor all company inventory. Successfully led key projects such as creating new and trendy food and beverage menus, marketing and event planning.  I pride myself for continuously executing exceptional customer service and insuring every customer that walked into that door had a great experience and enjoyed themselves which in return they communicated that with their friends and in result more customers walking through the café doors.


IRON MOUNTAIN Aurora, Co Account Manager

Dates: 08/2001 to 10/2007


Provided onsite and offsite training for clients and staff. Monitored multiple databases to keep track of all company inventory. Successfully managed various projects which resulted in higher revenue for the company. Planned and executed computer training on the different types of software we provided. Taught the customer how to manage their own ordering and tracking systems allowing me more face to face time with other clients. Proficient in account management and sales.  Effectively controlled the release of proprietary and confidential information for general client lists. Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies. Prepared correspondence, accounting and financial documents for analysis. Consecutively won top producer awards 2003-2006.

KOALA CORPORATION Montbello, Co Customer Service Manager

Dates:04/1997 to 08/2001


I began at Koala as a data entry clerk and quickly moved to the customer service department. After a few months I ran an entire customer service/sales department. Our sales were rapidly growing throw-out the nation. I landed one on the biggest sales accounts ever attained in the industry.  I provided onsite training to all new customer service representatives as well as creating training programs and contests to increase client relations, revenue and productivity. Won several sales contests throughout my career at Koala.

 

EDUCATION BACHELOR OF SCIENCE: PSYCHOLOGY/BUSINESS University of Northern Colorado, Greeley, Co, USA Currently pursuing B.S.
HIGH SCHOOL DIPLOMA: REQUIRED PSYCHOLOGY/BUSINESS Northglenn High School, Northglenn, Co, USA
PROFESSIONAL AFFILIATIONS Member, Small Business Association (2007 - present) Highlands Merchant Association Mentored culinary art, business and culinary students

  • ID#: 128670
  • Location: Denver, CO , 80212

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