Front Desk Receptionist

Janice Cico

10443 Washington Way

Northglenn, CO 80233


Summary of Qualifications

  • ·         Skilled communicator; able to build strong, effective rapport with a diverse range of clients, vendors, and coworkers

  • ·         Extensive experience in complex project development and management

  • ·         Creative problem solve with strong multi-task abilities

  • ·         Efficient with deadlines and able to prioritize multiple projects

  • ·         Excellent planning and organizational capabilities with strong attention to detail

  • ·         Detailed experience in operations management, team development, and employee training

  • ·         Brings significant value to an organization; independent thinker, self-starter, proactive, and responsive

Professional Experience

Gentiva/Kindred Hospice Wheat Ridge, Colorado                                                                             2000 – 2016

Medical Records, Patient Care Secretary, Office Manager

  • Build key relationships with staff , patients and vendors, identify their concerns and needs,  and thoroughly communicate company policies and procedures

  • Evaluate and address employee’s continued performance, develop training procedures, train in high-end customer service, and identify new candidates for employment

  • Resolve patient, vendor and staff  issues in a timely and efficient manner, retaining employee satisfaction

  • Facilities and operations support and management, working closely with multiple healthcare managers and vendors to coordinate and resolve any on-site concerns

  • Work to develop and maintain a large-scale human resource system encompassing detailed rules and regulations

  • Maintain patient care database  

  • Plan, research, organize, and produce records systems

  • Coordinate oversee, and resolve any outside billing charges with the accounting department

  • Conduct reports on both human resource issues and ROI customer satisfaction

  • Resolve and/or clarify codes or diagnoses with conflicting, missing, or unclear information by consulting with the physician or clinical staff

  • Prioritize principle and processes for providing customer and personal services.  This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction



  • Extensive on line trainings through company learning portal

  • Leadership workshops

  • Labor Law workshop

  • ·         Billing system – McKesson Horizon

  • ·         Word

  • ·         Excel

  • ·         LexisNexis Background Check System

  • ·         Labcorp drug screening system

  • ·         DORA

  • ·         Human Resource system

  • ·         RedRidge background system

  • ·         ADP/PeopleSoft/Oracle payroll systems

  • ·         Family Promise since 2000 – serving homeless families

  • ·         Girl Scout and Cub Scout leader

  • ·         Colorado Shares

  • ·         Praise Team at Lakewood Christian Church

  • ·         Elder at Lakewood Christian Church

  • ·         Treasurer  for Word of Life Free Methodist Church

  • ·         Training with church secretary on Logos Accounting Computer Program

Computer Application Experience

Volunteer Experience



  • ID#: 121045
  • Location: Denver, CO , 80233

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