Front Desk Receptionist

Shirley J. Roberts - 1460 Benton St. - Lakewood, Colorado, 80214

 303-274-4348 - 



CREATED Files, Document Management Systems, Training Materials, Office Procedures Manuals, In-House Organs (Newsletters, Bulletins, Flyers).


ESTABLISHED Word Processing Centers, Records Storage/Management Centers, File Systems, Operational Guidelines, Industry-Specific Libraries.


MANAGED Document Control Projects (Organization, Packaging, Inventories, Shipments to Archives), Records Management Centers, Word Processing Centers.


TRAINED Clients/Students/Users in Industry -Specific and Generic Software Applications (Legal Data, Student Management, Word Processing).



BA – Metropolitan State College: Journalism/Business Communications – 3:67 GPA

AAS – Aims Junior College: Business/Secretarial Science – 3:00 GPA

Emily Griffith Opportunity School: 296 Hours - Data/Word Processing – 3.00 GPA

89 Hours – Resolution Trust Company: Applications/Data Processing – Certificates

24 Hours - Daniels College of Business (DU): MicroSoft Applications – Certificates



Administrative Skills:


Calendar management, Appointment Setting, Events Management, Scheduling, Travel Arrangements;

Client/Customer Service, Problem Resolution;

Conference Center Maintenance, Facilities, Kitchen Management;

Data Entry (alpha/numeric);

Database Management, Spreadsheet Management/Maintenance;

Document Management, Fax Management, Filing, Reproduction, Scanning;

Document Preparation, Word Processing (Typing Speed Approximately 60 wpm +/-);

Database Management, Spreadsheet Management/Maintenance;

Equipment Maintenance, Service Management;

Mail Management Services, Courier Services, Federal Express, Incoming/Outgoing, Packing, Shipping;

Telephone Service Management (multi-line);

Office Services, Facility Maintenance, Inventory/Supply.


Legal Experience:

Senter Goldfarb & Rice, LLC: (07/10-09/16);

Charles Lilley & Associates, PC: (08/07-01/08)

Receptionist/Front Desk Management/Legal Assistant

Filing Preparation/Management, Trial Exhibit Preparation, Open/Close Files, Scanning, Maintaining Files in All Practice Areas;

Lexis Nexus/ICCES Retrieval, PACER, Research, Index Print;

Mail Preparation (Incoming/Outgoing), Distribution, UPS, Federal Express;

Office Services, Meeting Preparation/Clean Up, Kitchen Maintenance, Office Maintenance, Supplies/Inventory, All Tasks as Needed.


Computer Literacy: 

Database Experience, Records Management functions, Worldox;

Internet Research, Search Functions, PACER, ICCES;

Microsoft Applications: Outlook, Word. 



 Senter, Goldfarb & Rice, LLC: Receptionist/Office Assistant - 07/10 - 9/16

 Laid off/position abolished due to conversion to digital systems.

  • Receptionist/Office Assistant/File Clerk

  • Scanning, File Preparation/Maintenance

  • Perform Search Functions Using ICCES & PACER


Charles Lilley & Associates, PC: Administrative Assistant - 08/07 – 01/08

Position abolished when partnership dissolved.

  • Administrative Assistant/Legal Assistant

  • Prepare/Maintain Client Files

  • Resolve Client Problems As Applicable


Gray Line Worldwide: Administrative Assistant - 03/06 – 07/06

Position abolished due to lack of work.

  • All Standard Office Functions

  • Client Service/Trip Planning/Refunds/Payments

  • Prepare Brochures/Travel Itineraries


Collawn R.E.Sources: Administrative Assistant: 12/04 – 03/06            

Laid off when company reorganized.

  • Assistant Property  Manager for Main Facility

  • Maintain All Client Files/Payment Vouchers/Parking Passes

  • Automotive Records Maintenance for Company Fleet


University of Denver: Assistant to Department Chairman - 09/02 – 02/04

Left to pursue other opportunities

  • All Standard Office Functions/University Policy Support

  • Prepare Semester Curriculum Files

  • Maintain Client Accomplishment Files/Advise on Status


ASRC Corporation: Information Specialist - 12/00 – 12/01

Contract not renewed.  

  • All Functions Necessary to Maintain Integrity of EPA Files

  • Established File Systems/Forms

  • Data Collection/Input/Database Management


LaBat Anderson, Inc.: Information Specialist III & Records Management Specialist II - 06/96 – 11/00

Contract assumed by ASRC Aerospace Corporation.

  • All Support Functions for SuperFund Records Center of EPA

  • Developed Procedures/Protocol During File Conversion to Scanning Methods

  • Database Maintenance for In-House/Public Records


Southwest Harvard Group: Data Entry/Review Technician - 05/95 – 05/96

Contract not renewed by FDIC.

  • Conversion of Files/Data from RTC To Private Contractor Forms/Database

  • Prepare Records for FDIC Archive

  • Created Spreadsheets for Cataloging Documents From Closed Institutions


Resolution Trust Corporation: Legal Information Technician - 07/91 – 05/95 

Corporation dissolved at mandated sunset date

  • Managed Documents/Document Entry for Oversight of Contract Law Firms

  • Wrote Training Documents for Contract Law Firms

  • Database Entry of Time/Performance of Contract Law Firms


  • ID#: 111636
  • Location: Denver, CO , 80214

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