4765 St. Paul St. Cell (720) 364-7311
Denver, CO 80216 E-mail firstname.lastname@example.org
Four years of experience in Software Support and audio. Extensive involvement in supporting users end to end. Testing & implementation of IT solutions across various technologies for Spanish users.
Two years of Peer-Mentor, and countless hours at a food banks, and the homeless shelter
AS – Master of Recording - Conservatory of Recording Arts- Phoenix, AZ 2008.
United States Department of Justice (BOP) 2014-2016 Englewood, CO
Customer Support 08/01/12-10/15/12 Specialized loan servicing Highlands Ranch, CO
Provided assistance to homeowners from escrow to interest rate. Explained to customer about balloon loans, DSI loans and any issues on their note.
Public Benefit Specialist 01/25/12-07/30/12 The Midland Group Denver, CO
We met with under income families and provided them with public benefits. Patients in hospitals without the ability to pay have a hard time. We provided our patients with some hope with helping them in their time in need. With Medicaid, disability and any other Public Benefits. Loved working one on one with the patients.
Application support analyst 06/2011-09/2011 Cricket DTC
We provided support to Cricket reps nationwide with troubleshooting their billing system. We identified bugs and got them to the appropriate dept for fixing. We searched the database system to find the system errors.
Helpdesk Technician 12/2008-05/2011 eCollege Centennial, CO
Provided immediate technical issue resolution for students and faculty. Helped develop and maintain the integration of the Spanish cues into the ecollege platform. Helped instructors develop their online courses.
Audio Engineer 05/2005-12/2007 Exile Entertainment Denver, CO
I was the executive producer in charge of overseeing all projects. From mixing and mastering to marketing and promotions.
Child Eligibility Specialist 04/2004-07/2004 Community College of Denver Denver, CO
Investigated and analyzed pending cases with the department of education for the Migrant workers. Provided recommendations so that we could provide the child the best education.
Architect Assistant 03/2003-05/2003 Parkhill & Ivins
Assisted in the designing of small projects.
Counselor/Instructor 06/1999-08/2003 Challenge Foundation Englewood, CO
Peer-mentor for students, and thought math, and English.
Available upon request.