Call Center Agent
Diana Alegria1201 W. Thornton Parkway Unit 74Thornton, CO email@example.com
Skilled and dedicated administrative office assistant/Sales Representative with experience and training in several fields. I am looking to secure a position with a well-established company that offers a chance for advancement with a competitive benefit package while maximizing my experience. I am a fast learner, reliable and work well with others. I am always looking for ways to improve my skills and enhance the customer's experience.
November 2014- March 2016
Comcast-ACES, Greenwood Village, Co - Level 3 Advance Tech II
Inbound agent/account manager. Managed individual accounts by troubleshooting customer's issue from back end. Entered account notes, and accessed customer's equipment and ran diagnostic tests. Determined customer's issues and confirmed outages. Scheduled appointments for field techs and engineers.
March 2013 - November 2014
Comcast, Aurora, CO - Technical Support Agent Inbound/Outbond call center
Answered calls for technical side of the company. Answered customers questions and resolved their issue. provided education and training support on Internet, phone and cable. Offered upgrades on service and assisted with billing questions and concerns.
June 2011 - June 2012
Service Magic - Golden, Co - Customer Care RepresentativeInbound/Outbound Call center. Answered inbound calls to help connect consumers with local contractors for home/business remodeling or repair projects. I also communicated with customers via e-mail and live chat.
March 2007 - June 2009
gloProfessional - Denver, CO - inside sales consultant.Inside sales represenitive for makeup/skincare distributor. Managed accounts that were out of state. Assisted them with education on new products offered support for events. Traveled to Accounts out of state each month to replenish inventory and assist with events to help generate revenue. While in office i assissted customers over the phone by placing their orders and packaging them to ship. Managed account invoices, called accounts to collect payment on invoices that were due. Created training packets for accounts and their clients to educate on benefits of the makeup and skincare. I made I outbond calls/cold sales to salons, spas, dermatologists and plastic surgeon offices out of state. Set appointments with new accounts and set travel arrangements accordingly.
October 2004 - Feb 2007
gloProfessional - Denver, CO - Customer Service, Data Entry.
Inbound call center for makeup/skincare company. I answered multiple lines, placed orders for customers and also entered orders from customer e-mails and faxes. Collected payments for orders, collections calls, pulled orders and assisted with packing of products.
Community College of Denver North Campus, Denver, CO - G.E.D