Manager Sales Operations
About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn:
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The Role
The Manager Sales Operations acts as the Sales Operations support to the region. The candidate employs a wide variety of skills and functions, including arbitrating and resolving escalated disputes between sales teams within the region and between regions applying existing precedence and rules where possible and making decisions with future behaviors in mind in new area; reporting on sales performance trends and attainment; revenue trend and forecasting; overseeing proper module management for the sales teams; managing budgets, sales team headcount, adjustments, process questions and disputes. It is expected that this position will be the subject matter expert in operational areas of the business and as such will work with Sales VP positions as an equal in their areas of expertise in running programs and resolving issues.
The Main Responsibilities
- Manage target setting and reporting.
- Manage sales recognition processes for the region.
- This position has direct reports who manage all account transfers, sales hierarchy, and assist with sales compensation related issues.
- Sales and revenue reporting, sales and revenue forecasting, financial modeling, customer segmentation, channel conflict resolution and organization strategy and design.
- This position may also manage a team of branch located sales operations consultants who support individual Director Sales position and is responsible for the standardization of processes and reporting as well as the sharing of best practices between branches.
- Lead reorganization and expense reduction efforts for a region including making recommendations on new operational structures and developing and implementing the transition plan with work force adjustments and customer alignment.
- Develop programs and processes with sales leadership to help drive sales results and behaviors within the region.
- Implement process improvements within the region and provide feedback to the Centralized team around best practices.
What We Look For in a Candidate
- Bachelor s degree or equivalent education and 5
years related experience or 3
years related experience with Master s degree. - Demonstrated analytical, communication (oral and written), conflict resolution, multi-tasking, problem solving and time management skills.
- Strong analytical and quantitative skill set.
- Computer literacy skills (Excel, Word, PowerPoint).
- Project management skills Experience in Sales Operations, Reporting, Compensation or related field
- Expert knowledge of Sales Operations specialty and strong business acumen
- Highly developed facilitation and team building skills
What to Expect Next
Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.
Requisition #:
250423
When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, protected statuses ). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
NOTE:
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
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