Sales Support Partner/Customer Service Representative
Niman Ranch supports a community of more than 720 independent farmers and ranchers who raise pork, beef and lamb traditionally, humanely and sustainably to deliver the finest tasting meat.
Niman Ranch is part of Perdue Farms, a family-owned company heading into it's second century of growth and innovation.
Ensures accurate, timely and efficient order management for all customers.
Supports the assigned Sales Director by providing accurate and timely communication with customers.
Provides administrative support for Sales Directors as needed.
Principal and Essential Duties & Responsibilities
- Assists Sales Directors with completion of Product Deficiency reports, promotion requests and other administrative forms as requested.
- Maintains assigned customer files to ensure accuracy of contact information and price levels.
- Obtains all orders before order deadlines.
- Enters orders, ensuring accuracy of item codes, case quantities, prices, ship-to location and ship dates before order deadlines.
- Verifies accuracy of order with customer by providing order confirmation no later than COB the day after order is received.
Notifies customer in writing of any inaccuracies on their purchase order. - Distributes written notice of holiday order deadline changes to customers within 24 hours of receiving holiday schedule.
- Monitors order patterns and assist customers with their ordering process.
- Communicates deviations from order quantities, prices or delivery dates to customers in a timely and professional manner.
- Distributes weekly price lists.
Reviews Price Exception reports (weekly and monthly).
Price exceptions must be communicated in writing to customers within 24 hours of receipt (copy the Sales Director or Sales Manager) and updated in the system within 48 hours.
Provides written notification to customers and Sales Directors/Managers for price changes that require a 30 or 45-day lead time. - Distributes invoices for each order shipped by COB Tuesday.
- Maintains regular contact with assigned sales directors, regional managers and accounts.
- When asked by Sales Support Manager, Sales Director or Sales Manager, call accounts to sell long and close-dated product.
High School Diploma, or equivalent, and 6 months of solid relevant work experience.
The ideal candidate must have:
- Experience in customer service related activities.
- Ability to prioritize to complete all tasks within the allotted timeframe.
Must exhibit politeness, confidence, tact, patience, and diplomacy while dealing with complex problems. - Proficiency in Microsoft Outlook, Word and Excel.
Experience working in a retail or wholesale company environment strongly preferred
Perdue Farms, Inc.
is an Equal Opportunity / Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Estimated Salary: $20 to $28 per hour based on qualifications.
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