Operations Technician 2 - Federal
CenturyLink (NYSE: CTL) is a global communications, hosting, cloud and IT services company enabling millions of customers to transform their businesses and their lives through innovative technology solutions. CenturyLink offers network and data systems management, Big Data analytics and IT consulting, and operates more than 55 data centers in North America, Europe and Asia. The company provides broadband, voice, video, data and managed services over a robust 250,000-route-mile U.S. fiber network and a 300,000-route-mile international transport network.
The candidate will be responsible for ordering, implementation, and repairing of
the DHS sponsored solution. The Candidate must be able to communicate
effectively with peers, and customers. The job also requires hands on technical
support of routers, switches, servers, and firewalls in a Data Center and office
environment.
Job Requirements Basic
Qualifications:
Associate degree in a related field or equivalent work experience in the
communications, networking and/or cyber security fields
Candidate must have demonstrated the ability to work in a consultative
manner with others, i.e. establish rapport, interview/fact-find, present
options/recommend solutions, follow-up and customer focused behavior.
Proven ability to work in a dynamic team environment with changing
requirements and competing priorities
Must have a desire to learn
Ability to work cross functionally with Engineering and Developers
Proficient with monitoring, troubleshooting of Tier 1/2 events
Proficient with opening trouble tickets (Remedy)
Respond to customer inquiries in a timely and professional manner
Proficient troubleshooting ability
Develop and follow a MOP and anticipate problems, and proactively take
corrective action
Required computer skills include: Outlook, MS Office application suite,
circuit topology, and testing tools.
Familiar or Experience with Juniper (JunOS)
Experienced with Cisco Networking Hardware.
Familiarity with Netscreen Firewalls.
Experience with configuring, troubleshooting Tier 1/2 events in switches,
routers, and firewalls.
Must understand layer 2 and layer 3 technologies (BGP, VLANs, Trunking,
ACLs, IPSEC, and L2TP).
Must have experience with application level firewalls (proxies)
Must have experience with Cisco, Nexus Fexs and data center setups.
Familiar with Monitoring tools (Solarwinds).
Preferred Skills:
Basic enterprise Linux skills, VMWare, SQL, and Basic Windows Server
Administration.
Must be willing to work Shift work 24x7 coverage, weekends and holidays
Candidate must be a US Citizen with the ability to obtain a Department of
Defense TOPSECRET SCI clearance.
#CFJFED
#LI-POST1
Alternate Location: US-Colorado-Denver; US-Virginia-Herndon
Requisition # : 131909
This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at
EEOStatement
No Discrimination. We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, marital status, family status, pregnancy, or other legally protected status (collectively, protected statuses). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Any offer of employment is contingent upon the results of a pre-employment drug test and background check.
Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Estimated Salary: $20 to $28 per hour based on qualifications.
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