IT Support Specialist
The Information Technology Department of Arnold & Porter Kaye Scholer LLP has an opening for an IT Support Specialist in the Denver office.
The IT Support Specialist is responsible for providing exceptional customer service and support to the Firm and clients of the Firm as well as providing software training as needed.
esponsibilities include but are not limited to:
Providing end-user support services, troubleshooting assistance, and problem resolution via telephone, remote desktop connection, and/or visits to user locations; exhibiting ownership and timely resolution of all incident tickets and change orders; interacting directly with other IT groups to determine the proper remediation for an issue; setting-up and quality assurance testing of new hardware and software for existing and new end-users in the Firm; identifying and solving system problems with the assistance of the engineering staff and conducting new hire software training.
The hours for this position are 9:
00 a.
m.
to 5:
30 p.
m.
Monday through Friday.
Qualifications:
- Minimum of four years of experience in end-user support.
- Strong communication and interpersonal skills.
- Prior software training experience is a plus.
- Experience supporting TrialDirector or other trial presentation software is a plus.
- Experience implementing, maintaining and supporting Windows operating systems and Microsoft Office applications.
- Technical experience configuring and supporting workstations, laptops, printers, and related equipment.
- Two-year college degree preferred.
Equivalent experience will be considered. - Flexibility to work additional hours as needed.
Arnold & Porter Kaye Scholer is an equal opportunity and affirmative action employer that does not discriminate on the basis of race, color, creed, religion, national origin, sex (which includes pregnancy, childbirth, breastfeeding and related medical conditions), age, marital status, sexual orientation, gender, gender identity, gender expression, transgender, disability, medical condition, family leave status, citizenship status, ancestry, genetic information, military or veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Our Firm's equal opportunity policy applies to all employment practices and terms and conditions, including, without limitation, recruitment, employment, assignment, training, compensation, benefits, promotions, disciplinary action and terminations.
To achieve our goal of equal opportunity, Arnold & Porter Kaye Scholer maintains an affirmative action plan through which it makes good faith efforts to recruit, hire and advance in employment qualified minorities, females, individuals with disabilities and protected veterans.
If you would like more information about your EEO rights as an applicant under the law, please click EEO is the LAW and the Supplement poster.
Arnold & Porter Kaye Scholer LLP is an EO Employer - M/F/Veteran/Disability.
Estimated Salary: $20 to $28 per hour based on qualifications.
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