Implementations Engineer
Company Name:
Billtrust
Billtrust is a company that leverages leading technology and a commitment to service to support one of the strongest client lists in business. Respected brands like Kraft Foods, CDW, Toshiba, and Stanley Black & Decker rely on us to handle the presentment and payment of their invoices each and every day. Becoming the premier organization in our industry is the result of continuous innovation and contribution by a team with diverse skills and high aspirations.
It's not just clich . The heart of Billtrust is its people. Our executives know it, our co-workers believe it, and our clients recognize it. Billtrust is enjoying remarkable success with 50% year over year growth over the past 5 years. And, we're transforming the billing industry with leading-edge technologies that enable us to deliver our services from the cloud. Our team members not only drive that expansion, they benefit by it with empowerment and rewarding professional progress.
/Billtrust: where talent and opportunity meet. Work Hard. Have Fun. Make History./
Position
Summary:
The Application Support Engineer will be in a client-facing role and an expert in one or more of the Billtrust products and/or releases. He/she will serve as a key go-to person to address functional and technical questions from both clients and internal team members regarding product content, processes and procedures. The Application Support Engineer is recognized across the organization for Billtrust product expertise and is sought as a resource for resolution of unique or complex implementation and support problems. He/she will also interact with the software development team to ensure they understand new product functionality/features being proposed by clients and/or internal resources.
Work directly with clients to determine their application system requirements and for new/modified product implementations
Prepare requirements documents or product specifications that the development team will use during design and development efforts
Assist with the creation and/or delivery of specific product demonstrations
Respond to product-related or functional questions from all team member
Assist with product implementations on client sites
Verifying set-up and configuration of products and demos
Serve as a peer mentor
Travel: up to 30%
Proven success in the implementation and support of browser based software solutions(SaaS).
Hands on experience with scripting SQL for troubleshooting and analysis
Previous experience working with image based solutions; such as OCR
Uncover and identify client needs using various high value add-on sales techniques
Experience in the use of various browsers; Internet Explorer, Chrome, Fire Fox.
Strong working knowledge of a Windows based environment; Windows 7, Windows Server 08-2012, SQL Server 08-2012
Managing internal and client expectations and deadlines; i.e. scheduling, communication, escalation and risk.
We offer:
Competitive salary and stock options
Medical, dental, vision, long term disability and life insurance
401(k) with company match
Flexible spending account
Generous Paid Time Off and Floating Holidays
Fast-paced work environment with minimal bureaucracyEstimated Salary: $20 to $28 per hour based on qualifications.
Billtrust
Billtrust is a company that leverages leading technology and a commitment to service to support one of the strongest client lists in business. Respected brands like Kraft Foods, CDW, Toshiba, and Stanley Black & Decker rely on us to handle the presentment and payment of their invoices each and every day. Becoming the premier organization in our industry is the result of continuous innovation and contribution by a team with diverse skills and high aspirations.
It's not just clich . The heart of Billtrust is its people. Our executives know it, our co-workers believe it, and our clients recognize it. Billtrust is enjoying remarkable success with 50% year over year growth over the past 5 years. And, we're transforming the billing industry with leading-edge technologies that enable us to deliver our services from the cloud. Our team members not only drive that expansion, they benefit by it with empowerment and rewarding professional progress.
/Billtrust: where talent and opportunity meet. Work Hard. Have Fun. Make History./
Position
Summary:
The Application Support Engineer will be in a client-facing role and an expert in one or more of the Billtrust products and/or releases. He/she will serve as a key go-to person to address functional and technical questions from both clients and internal team members regarding product content, processes and procedures. The Application Support Engineer is recognized across the organization for Billtrust product expertise and is sought as a resource for resolution of unique or complex implementation and support problems. He/she will also interact with the software development team to ensure they understand new product functionality/features being proposed by clients and/or internal resources.
Work directly with clients to determine their application system requirements and for new/modified product implementations
Prepare requirements documents or product specifications that the development team will use during design and development efforts
Assist with the creation and/or delivery of specific product demonstrations
Respond to product-related or functional questions from all team member
Assist with product implementations on client sites
Verifying set-up and configuration of products and demos
Serve as a peer mentor
Travel: up to 30%
Proven success in the implementation and support of browser based software solutions(SaaS).
Hands on experience with scripting SQL for troubleshooting and analysis
Previous experience working with image based solutions; such as OCR
Uncover and identify client needs using various high value add-on sales techniques
Experience in the use of various browsers; Internet Explorer, Chrome, Fire Fox.
Strong working knowledge of a Windows based environment; Windows 7, Windows Server 08-2012, SQL Server 08-2012
Managing internal and client expectations and deadlines; i.e. scheduling, communication, escalation and risk.
We offer:
Competitive salary and stock options
Medical, dental, vision, long term disability and life insurance
401(k) with company match
Flexible spending account
Generous Paid Time Off and Floating Holidays
Fast-paced work environment with minimal bureaucracyEstimated Salary: $20 to $28 per hour based on qualifications.
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