Tier 1 IT Support
3.
8 Denver, CO Denver, CO Full-time Full-time $18 - $25 an hour $18 - $25 an hour 12 days ago 12 days ago 12 days ago OUR PEOPLE POWER OUR PURPOSE Join our team and ignite your intention to make a difference.
Together, we'll create an experience powerful enough to transform lives, including your own.
Discover what happens when physical meets mindful.
HOW WE SHOW UP We are fiercely committed to our core values of empowering everyone, practicing gratitude, building community, growing forward and laughing together.
We embrace our differences and foster an inclusive space where everyone can reach their full potential.
We uplift, inspire and guide one another.
We make time to share the power of yoga together, celebrate milestones and find joy in the present moment.
ROLE SUMMARY The Tier 1 IT Support position at CorePower Yoga oversees IT support for the studio audio systems / components and front desk computers, offers hands on interactive support for operations.
The ideal candidate is fantastic at building relationships with the CorePower Yoga community and is passionate about customer service.
ESSENTIAL JOB DUTIES Good communication skills Responsible for the day-to-day operations for IT support for all studio audio systems, networking, internet connectivity, printers, and all front desk electronics.
Become the resident expert regarding studio technology and configurations.
Provide support and continuous training to improve IT technology in our yoga studios.
Partner with the Help Desk /Sys Admin to ensure PC's and laptops deployed in the field are being patched and updates are being applied to maintain the high level of security and functionality.
Participate in and/or manage field projects that may require IT infrastructure and support.
Existing Studio Responsibilities Be the face and name for the studio teams from a technology perspective.
Serve as the primary escalation point when a studio is experiencing recurring issues.
Coordinate resolution of extenuating issues such as recurring noise complaints or exceptionally slow/problematic internet connections with the IT helpdesk team and third-party vendors.
Research new audio solutions for studios and new locations.
Respond to Help Desk inquiries and requests for assistance.
Produce FAQ and troubleshooting documentation which can be understood by non-technical employees.
Desktop support will include remote management, imaging, installations, configurations, driver installations, troubleshooting, maintenance, repairs.
Proactively triage, monitor, troubleshoot, resolve, and report alerts to customers and internal staff.
Keep customers updated on the status of tickets.
Perform software and application installation/upgrades.
EDUCATION, SKILLS & QUALIFICATIONS At least 1 year in a technical support or customer service position.
Basic knowledge and understanding of computer networking.
A 'Can Do' Attitude and Aptitude to learn what's out there and how to make it better! Basic knowledge of MAC OSX/IOS (not required but helpful) Ability to build relationships with individuals with diverse personalities and styles and at different levels of seniority required.
Thrives in a fast-paced environment and can prioritize in addition to multi-tasking while working under multiple deadlines.
Excellent written and oral communication skills required.
Must demonstrate CorePower Yoga values:
Attitude of Gratitude and Optimism, Team Player, Deliver Results and Live our Mission.
BENEFITS AND PERKS Complimentary membership to CPY for yourself and one additional person 30% off Retail with access to 50% during employee LOVE sales throughout the year COMPENSATION $18 - $25/hour WHO WE ARE CorePower Yoga is sharing the transformative power of yoga with every mind, everybody, everywhere.
We are the nation's largest yoga studio brand with over 200 locations across the country, digital livestream and on-demand classes, and thousands of passionate yoga teachers providing the opportunity for people to breathe, move and sweat together - discovering the magic that happens when physical meets mindful.
We believe in the power of connecting with community, making a difference, and the power that is yours from the inside out.
This job description is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job.
While this is intended to be an accurate reflection of the current job, we reserve the right to revise the job or to require that other or different tasks be performed.
CorePower Yoga is an equal opportunity employer of all qualified individuals, including minorities, BIPOC, LGBTQ+, veterans & individuals with disabilities.
CorePower Yoga provides reasonable accommodation and/or modification to disabled individuals to assist in the application process.
Any individual requiring accommodation/modification to complete this application should contact Human Resources at email protected .
.
Estimated Salary: $20 to $28 per hour based on qualifications.
8 Denver, CO Denver, CO Full-time Full-time $18 - $25 an hour $18 - $25 an hour 12 days ago 12 days ago 12 days ago OUR PEOPLE POWER OUR PURPOSE Join our team and ignite your intention to make a difference.
Together, we'll create an experience powerful enough to transform lives, including your own.
Discover what happens when physical meets mindful.
HOW WE SHOW UP We are fiercely committed to our core values of empowering everyone, practicing gratitude, building community, growing forward and laughing together.
We embrace our differences and foster an inclusive space where everyone can reach their full potential.
We uplift, inspire and guide one another.
We make time to share the power of yoga together, celebrate milestones and find joy in the present moment.
ROLE SUMMARY The Tier 1 IT Support position at CorePower Yoga oversees IT support for the studio audio systems / components and front desk computers, offers hands on interactive support for operations.
The ideal candidate is fantastic at building relationships with the CorePower Yoga community and is passionate about customer service.
ESSENTIAL JOB DUTIES Good communication skills Responsible for the day-to-day operations for IT support for all studio audio systems, networking, internet connectivity, printers, and all front desk electronics.
Become the resident expert regarding studio technology and configurations.
Provide support and continuous training to improve IT technology in our yoga studios.
Partner with the Help Desk /Sys Admin to ensure PC's and laptops deployed in the field are being patched and updates are being applied to maintain the high level of security and functionality.
Participate in and/or manage field projects that may require IT infrastructure and support.
Existing Studio Responsibilities Be the face and name for the studio teams from a technology perspective.
Serve as the primary escalation point when a studio is experiencing recurring issues.
Coordinate resolution of extenuating issues such as recurring noise complaints or exceptionally slow/problematic internet connections with the IT helpdesk team and third-party vendors.
Research new audio solutions for studios and new locations.
Respond to Help Desk inquiries and requests for assistance.
Produce FAQ and troubleshooting documentation which can be understood by non-technical employees.
Desktop support will include remote management, imaging, installations, configurations, driver installations, troubleshooting, maintenance, repairs.
Proactively triage, monitor, troubleshoot, resolve, and report alerts to customers and internal staff.
Keep customers updated on the status of tickets.
Perform software and application installation/upgrades.
EDUCATION, SKILLS & QUALIFICATIONS At least 1 year in a technical support or customer service position.
Basic knowledge and understanding of computer networking.
A 'Can Do' Attitude and Aptitude to learn what's out there and how to make it better! Basic knowledge of MAC OSX/IOS (not required but helpful) Ability to build relationships with individuals with diverse personalities and styles and at different levels of seniority required.
Thrives in a fast-paced environment and can prioritize in addition to multi-tasking while working under multiple deadlines.
Excellent written and oral communication skills required.
Must demonstrate CorePower Yoga values:
Attitude of Gratitude and Optimism, Team Player, Deliver Results and Live our Mission.
BENEFITS AND PERKS Complimentary membership to CPY for yourself and one additional person 30% off Retail with access to 50% during employee LOVE sales throughout the year COMPENSATION $18 - $25/hour WHO WE ARE CorePower Yoga is sharing the transformative power of yoga with every mind, everybody, everywhere.
We are the nation's largest yoga studio brand with over 200 locations across the country, digital livestream and on-demand classes, and thousands of passionate yoga teachers providing the opportunity for people to breathe, move and sweat together - discovering the magic that happens when physical meets mindful.
We believe in the power of connecting with community, making a difference, and the power that is yours from the inside out.
This job description is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job.
While this is intended to be an accurate reflection of the current job, we reserve the right to revise the job or to require that other or different tasks be performed.
CorePower Yoga is an equal opportunity employer of all qualified individuals, including minorities, BIPOC, LGBTQ+, veterans & individuals with disabilities.
CorePower Yoga provides reasonable accommodation and/or modification to disabled individuals to assist in the application process.
Any individual requiring accommodation/modification to complete this application should contact Human Resources at email protected .
.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
