Customer Support Specialist
4.
0 Denver, CO Denver, CO Full-time Full-time $60,000 - $75,000 a year $60,000 - $75,000 a year 17 hours ago 17 hours ago 17 hours ago Location:
Denver About us We're a mission-led cloud-based construction tech startup.
Sean McCreanor (co-founder and CEO) started Assignar in 2014 after experiencing the painful lack of offerings available to him as a contractor to run his own business operations.
Cut to present and Assignar works with hundreds of customers, ranging from multinational, multi-billion-dollar companies to specialist contractors.
We've found product-market fit:
Assignar is an all-in-one platform, now leading the way in digital construction operations built for contractors.
We enable teams to have real-time visibility on jobsites to successfully schedule the right workers to the right projects, track equipment efficiently, and make well-informed, data-driven decisions for future projects.
We have a talented and diverse global team.
Assignar was born in Australia and is now headquartered in Denver, Colorado, with team members also in the U.
K, Aus, and Colombia.
About you That's enough about us.
Let's chat about you! To enable us on our growth trajectory, we're searching for a Customer Support Specialist to assist our customer in resolving their technical and support issues.
The Customer Support Specialist provides responsive, efficient and effective triage of support tickets, while maintaining a high standard of communication, and ensures our customers confidently and regularly use our product and features.
You'll ideally bring with you:
Experience as a Customer Support Specialist or similar CS role Familiarity with the construction industry (a plus) Experience using zendesk software (a plus) and remote support tools Excellent communication and problem-solving skills Multi-tasking abilities Patience when handling tough cases Ability to explain technical jargon in layman's terms for our customers Day to day, you will:
Independently manage the allocated queue of support requests and assume ownership of incoming requests.
Be an expert on the Assignar platform, including product limitations, system integrations, and testing and solutioning of workflows.
Provide high quality, articulate communication with customers - focusing on first-contact resolution whenever possible, and progressing the case along in a meaningful way with each touch point.
Consistently deliver timely, meaningful responses to customer inquiries, questions, requests and issues:
Review standard report requests that come from the CS team and customers.
Build the insights reports based on the specifications provided What success looks like In the first month, you will go through extensive systems, processes and product training.
Understanding all the ins and outs of the Assignar platform and start to help respond to tickets on zendesk.
By the second month, you will be able to provide customers with an effortless experience, resolving tickets in a timely and efficient manner.
Who you'll work with Key team members you'll work with are:
Support Team Customer Success Team Laurie Lowe (VP of Client Services) Next steps:
Have we got your interest? Our recruitment process is:
Submit your application via Breezy Phone Screen with Luisa Deidun (People & Culture Manager) Interview with Laurie Lowe (VP of Client Services) Culture Fit Interview with Luisa Deidun (People & Culture Manager) We commit to getting back to every application with a response.
We value equity, inclusion, belonging, and diversity at our company.
All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender identity, national origin, or any other applicable legally protected characteristic.
Also - if you feel like you don't meet all the criteria above, please apply anyway! We don't want that to get in the way of meeting you.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Denver, CO Denver, CO Full-time Full-time $60,000 - $75,000 a year $60,000 - $75,000 a year 17 hours ago 17 hours ago 17 hours ago Location:
Denver About us We're a mission-led cloud-based construction tech startup.
Sean McCreanor (co-founder and CEO) started Assignar in 2014 after experiencing the painful lack of offerings available to him as a contractor to run his own business operations.
Cut to present and Assignar works with hundreds of customers, ranging from multinational, multi-billion-dollar companies to specialist contractors.
We've found product-market fit:
Assignar is an all-in-one platform, now leading the way in digital construction operations built for contractors.
We enable teams to have real-time visibility on jobsites to successfully schedule the right workers to the right projects, track equipment efficiently, and make well-informed, data-driven decisions for future projects.
We have a talented and diverse global team.
Assignar was born in Australia and is now headquartered in Denver, Colorado, with team members also in the U.
K, Aus, and Colombia.
About you That's enough about us.
Let's chat about you! To enable us on our growth trajectory, we're searching for a Customer Support Specialist to assist our customer in resolving their technical and support issues.
The Customer Support Specialist provides responsive, efficient and effective triage of support tickets, while maintaining a high standard of communication, and ensures our customers confidently and regularly use our product and features.
You'll ideally bring with you:
Experience as a Customer Support Specialist or similar CS role Familiarity with the construction industry (a plus) Experience using zendesk software (a plus) and remote support tools Excellent communication and problem-solving skills Multi-tasking abilities Patience when handling tough cases Ability to explain technical jargon in layman's terms for our customers Day to day, you will:
Independently manage the allocated queue of support requests and assume ownership of incoming requests.
Be an expert on the Assignar platform, including product limitations, system integrations, and testing and solutioning of workflows.
Provide high quality, articulate communication with customers - focusing on first-contact resolution whenever possible, and progressing the case along in a meaningful way with each touch point.
Consistently deliver timely, meaningful responses to customer inquiries, questions, requests and issues:
Review standard report requests that come from the CS team and customers.
Build the insights reports based on the specifications provided What success looks like In the first month, you will go through extensive systems, processes and product training.
Understanding all the ins and outs of the Assignar platform and start to help respond to tickets on zendesk.
By the second month, you will be able to provide customers with an effortless experience, resolving tickets in a timely and efficient manner.
Who you'll work with Key team members you'll work with are:
Support Team Customer Success Team Laurie Lowe (VP of Client Services) Next steps:
Have we got your interest? Our recruitment process is:
Submit your application via Breezy Phone Screen with Luisa Deidun (People & Culture Manager) Interview with Laurie Lowe (VP of Client Services) Culture Fit Interview with Luisa Deidun (People & Culture Manager) We commit to getting back to every application with a response.
We value equity, inclusion, belonging, and diversity at our company.
All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender identity, national origin, or any other applicable legally protected characteristic.
Also - if you feel like you don't meet all the criteria above, please apply anyway! We don't want that to get in the way of meeting you.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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