Customer Success Specialist
5.
0 Denver, CO Denver, CO Part-time Part-time From $20 an hour From $20 an hour 10 days ago 10 days ago 10 days ago Description Cheddar Up is seeking a part-time, Tier-One Customer Success Specialist to join its growing Customer Success team.
This team helps ensure excellent service is provided to Cheddar Up users primarily via email and live chat (with some phone interaction if desired).
Tier-one support involves solving more basic user requests and inquiries.
This role involves learning from other customer success specialists and team leads and learning and interacting with key support platforms to help solve user requests and inquiries.
This role could quickly expand into a Tier-two support role, with the possibility for more than part-time if it's a good fit.
If a fast-paced, remote work environment (with options for hybrid if desired and located in Denver) requiring constant problem-solving and creative thinking appeals to you, then we want to hear from you! Go to https:
//www.
cheddarup.
com to learn more.
Check out our company values here:
https:
//www.
cheddarup.
com/about-cheddar-up/ Responsibilities Respond to tier-one email requests and live chat inquiries from Cheddar Up users with the goal of delivering a white glove, delightful experience Increase user retention by solving problems and offering solutions to user inquiries in a timely manner Must be FRIENDLYprofessional, user-first-oriented, and committed to creating long-term relationships with users Maintain customer loyalty by communicating with users with empathy, integrity and accountability Escalate issues that require a tier-two level of support to the appropriate team members Organized, detail-oriented and capable of meeting daily goals and objectives Strong written, grammar, and verbal communication skills Ability to perform well independently, multi-task, and liaise with other team members Willingness to invest time to learn the Cheddar Up platforms to better serve and respond to user inquiries Requirements Bachelor's degree and minimum one year related work experience preferred Comfortable with computers, email platforms and other basic software tools (Microsoft office, Google applications, etc.
) Experience using Zendesk or other customer support platform a plus Openness to use and learn new collaboration tools (e.
g.
, Slack, Monday.
com, etc.
) What We Offer Cheddar Up is the leader in group payments across North America, working with tens of thousands of group organizers to help them easily collect payments and information.
We are a tight-knit team that is inspired everyday by the group organizers who we serve.
As a fast-growing tech company, there is never a shortage of things to do.
While at the same time, Cheddar Up offers great flexibility in terms of hours and location, with opportunities for growth! This particular opportunity, within Customer Success, will be part of a close-knit (amazing!) team that is rapidly evolving to keep up with Cheddar Up's fast growth.
Cheddar Up offers health benefits, 401(k) and a flexible spending account benefits.
Job Type:
Part-time Pay:
From $20.
00 per hour Expected hours:
15 per week
Benefits:
401(k) Flexible spending account Health insurance Paid time off Paid training Work from home Schedule:
Monday to Friday Weekends as needed Work Location:
Hybrid remote in Denver, CO 80222 Cheddar Up is seeking a part-time, Tier-One Customer Success Specialist to join its growing Customer Success team.
This team helps ensure excellent service is provided to Cheddar Up users primarily via email and live chat (with some phone interaction if desired).
.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Denver, CO Denver, CO Part-time Part-time From $20 an hour From $20 an hour 10 days ago 10 days ago 10 days ago Description Cheddar Up is seeking a part-time, Tier-One Customer Success Specialist to join its growing Customer Success team.
This team helps ensure excellent service is provided to Cheddar Up users primarily via email and live chat (with some phone interaction if desired).
Tier-one support involves solving more basic user requests and inquiries.
This role involves learning from other customer success specialists and team leads and learning and interacting with key support platforms to help solve user requests and inquiries.
This role could quickly expand into a Tier-two support role, with the possibility for more than part-time if it's a good fit.
If a fast-paced, remote work environment (with options for hybrid if desired and located in Denver) requiring constant problem-solving and creative thinking appeals to you, then we want to hear from you! Go to https:
//www.
cheddarup.
com to learn more.
Check out our company values here:
https:
//www.
cheddarup.
com/about-cheddar-up/ Responsibilities Respond to tier-one email requests and live chat inquiries from Cheddar Up users with the goal of delivering a white glove, delightful experience Increase user retention by solving problems and offering solutions to user inquiries in a timely manner Must be FRIENDLYprofessional, user-first-oriented, and committed to creating long-term relationships with users Maintain customer loyalty by communicating with users with empathy, integrity and accountability Escalate issues that require a tier-two level of support to the appropriate team members Organized, detail-oriented and capable of meeting daily goals and objectives Strong written, grammar, and verbal communication skills Ability to perform well independently, multi-task, and liaise with other team members Willingness to invest time to learn the Cheddar Up platforms to better serve and respond to user inquiries Requirements Bachelor's degree and minimum one year related work experience preferred Comfortable with computers, email platforms and other basic software tools (Microsoft office, Google applications, etc.
) Experience using Zendesk or other customer support platform a plus Openness to use and learn new collaboration tools (e.
g.
, Slack, Monday.
com, etc.
) What We Offer Cheddar Up is the leader in group payments across North America, working with tens of thousands of group organizers to help them easily collect payments and information.
We are a tight-knit team that is inspired everyday by the group organizers who we serve.
As a fast-growing tech company, there is never a shortage of things to do.
While at the same time, Cheddar Up offers great flexibility in terms of hours and location, with opportunities for growth! This particular opportunity, within Customer Success, will be part of a close-knit (amazing!) team that is rapidly evolving to keep up with Cheddar Up's fast growth.
Cheddar Up offers health benefits, 401(k) and a flexible spending account benefits.
Job Type:
Part-time Pay:
From $20.
00 per hour Expected hours:
15 per week
Benefits:
401(k) Flexible spending account Health insurance Paid time off Paid training Work from home Schedule:
Monday to Friday Weekends as needed Work Location:
Hybrid remote in Denver, CO 80222 Cheddar Up is seeking a part-time, Tier-One Customer Success Specialist to join its growing Customer Success team.
This team helps ensure excellent service is provided to Cheddar Up users primarily via email and live chat (with some phone interaction if desired).
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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