Credit & Collections Specialist
Company DescriptionThe Collections Specialist is responsible for a wide range of collection and customer service activities on an assigned customer portfolio, ensuring timely recovery of due cash, account reconciliation, dispute coordination, meeting RBDC DSO and A/R overdue objectives, as well as providing field support.Job DescriptionMANAGE THE PROCESSMaintain an accurate and up-to-date customer accounts receivable aging.Reconcile monthly customer statements and credits.Identify all credit risk accounts daily for aggressive collections.Regularly contact customers to follow up on account status, past due balances and document communicationsRecord promises to pay.Understand and utilize escalation channels.Identify and record Bad Debt and Uncollectible dollars for management review.Ensure statements are sent to all termed customers and deliver in preferred method/cadence.Provide invoices to customers as required or requested.Maintain customer contact records.Identify and report non-compliant billing issues that may delay payment.Provide Call Center support during peak periods.High Radius collection tool experience, preferred.S4 Hanna, preferred.QualificationsAssociate's degree or at least 4 years industry related collections experienceAccounts Receivable experience is preferredGood understanding of payment options, invoicing and AR reporting processesExcellent communication skillsAbility to analyze customer aging reports to minimize delinquencies and identify riskProficent in Excel, Word, and Power PointWell organized, self-directed; requires very limited oversightDisplays leadership potentialAdvanced problem-solving skillsExperience with customer relations or customer service functionalitiesProven track record of collections, including negotiations and other methodologies to secure paymentAdditional InformationThe base salary range for this position is $47,500 to $52,500
cash incentivesActual salary offer may vary based on work experience.The base pay range is subject to change and may be modified in the future.Our current Benefits include:
Comprehensive Medical, Dental and Vision Plans, 401k Match, Family Leave, PTO & Paid Holiday Schedule, Pet, Legal, and Life Insurance, Tuition Reimbursement(Benefits listed may vary depending on the nature of your employment and/or work location)Red
Distribution Company, Inc. is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, gender, genetic information, national origin, disability, uniform service, veteran status, age, or any other classification protected by Federal, state, or local law. Recommended Skills Accounts Payable Billing Communication Coordinating Criminal Justice Customer Relationship Management Estimated Salary: $20 to $28 per hour based on qualifications.
cash incentivesActual salary offer may vary based on work experience.The base pay range is subject to change and may be modified in the future.Our current Benefits include:
Comprehensive Medical, Dental and Vision Plans, 401k Match, Family Leave, PTO & Paid Holiday Schedule, Pet, Legal, and Life Insurance, Tuition Reimbursement(Benefits listed may vary depending on the nature of your employment and/or work location)Red
Distribution Company, Inc. is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, gender, genetic information, national origin, disability, uniform service, veteran status, age, or any other classification protected by Federal, state, or local law. Recommended Skills Accounts Payable Billing Communication Coordinating Criminal Justice Customer Relationship Management Estimated Salary: $20 to $28 per hour based on qualifications.
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