Service Appointment Coordinator Mike Shaw Subaru
Requisition ID 2023-41057 US-CO-Denver Brand Mike Shaw Autogroup Category Customer Service/Support Position Type Regular Full-Time Overview Mike Shaw Subaru is currently seeking Stellar BDC Service Agents to add to our Growing Team Apply Now Compensation:
$14-16 hourly plus monthly bonuses & Incentives Benefits Pay and Recognition:
Weekly pay Paid holidays & paid time off Paid training Holiday Match Insurance / Retirement:
Insurance:
medical, vision, dental, accident, critical illness and hospital indemnity plans Up to 12 weeks Paid Pregnancy Leave ( disability leave) & 1 Week Parental Leave Health savings Flex spending accounts ( tax free ) Short-term and Long-term disability plans Life Insurance (Whole Life and Term) 401k with company match Learning, Tuition Assistance and Career Development:
Digital career path tool to assist with career development Continuous training through Asbury University Professional growth and development opportunities Additional advantages:
Employee assistance program Employee discounts on vehicle purchases, parts and service repairs Scholarship awards Opportunities to join our community service initiatives Aggressive Employee referral program with bonus opportunities Responsibilities and Qualifications Our BDC (Business Development Center) Service Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely mannerIdentify customer needs, provide information on service appointment availability, partner with the service advisors, research issues and provide solutions or alternativesMust be able and willing to receive a high amount of inbound calls Partner with the service department to schedule vehicle service appointments Greet customers and provide information on shuttle schedule if needed Contact and communicate with customers to identify automotive service needs Follow all dealership processes and procedures, high frequency of contact with customers Thorough documentation of all contacts within the customer management system Complete internet lead management service work plans on a daily basis Answer all calls in a prompt, professional and courteous manner Use scripts to collect all pertinent customer information and document in the system accordingly Agents must adhere to Asbury phone scripts Excellent customer service skills and motivation to be successful High volume incoming and outgoing calls, ranging from 50 calls per day Advanced computer & phone skills Minimum typing 35-40 words per minute at minimum Experience using customer tracking systems to track calls and appointments preferred Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred Appointment setting experience a plus Able to multi-task in a fast paced environment Various language proficiency is always a plus Team player Must be at least eighteen years of age Must be able to pass pre-employment screens (background and drug test) IND 6 PM22 Need help finding the right job? We can recommend jobs specifically for you Click here to get startedPI226862565 Recommended Skills Customer Service Problem Solving Customer Relationship Management Customer Billing Communications Telephone Skills Estimated Salary: $20 to $28 per hour based on qualifications.
$14-16 hourly plus monthly bonuses & Incentives Benefits Pay and Recognition:
Weekly pay Paid holidays & paid time off Paid training Holiday Match Insurance / Retirement:
Insurance:
medical, vision, dental, accident, critical illness and hospital indemnity plans Up to 12 weeks Paid Pregnancy Leave ( disability leave) & 1 Week Parental Leave Health savings Flex spending accounts ( tax free ) Short-term and Long-term disability plans Life Insurance (Whole Life and Term) 401k with company match Learning, Tuition Assistance and Career Development:
Digital career path tool to assist with career development Continuous training through Asbury University Professional growth and development opportunities Additional advantages:
Employee assistance program Employee discounts on vehicle purchases, parts and service repairs Scholarship awards Opportunities to join our community service initiatives Aggressive Employee referral program with bonus opportunities Responsibilities and Qualifications Our BDC (Business Development Center) Service Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely mannerIdentify customer needs, provide information on service appointment availability, partner with the service advisors, research issues and provide solutions or alternativesMust be able and willing to receive a high amount of inbound calls Partner with the service department to schedule vehicle service appointments Greet customers and provide information on shuttle schedule if needed Contact and communicate with customers to identify automotive service needs Follow all dealership processes and procedures, high frequency of contact with customers Thorough documentation of all contacts within the customer management system Complete internet lead management service work plans on a daily basis Answer all calls in a prompt, professional and courteous manner Use scripts to collect all pertinent customer information and document in the system accordingly Agents must adhere to Asbury phone scripts Excellent customer service skills and motivation to be successful High volume incoming and outgoing calls, ranging from 50 calls per day Advanced computer & phone skills Minimum typing 35-40 words per minute at minimum Experience using customer tracking systems to track calls and appointments preferred Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred Appointment setting experience a plus Able to multi-task in a fast paced environment Various language proficiency is always a plus Team player Must be at least eighteen years of age Must be able to pass pre-employment screens (background and drug test) IND 6 PM22 Need help finding the right job? We can recommend jobs specifically for you Click here to get startedPI226862565 Recommended Skills Customer Service Problem Solving Customer Relationship Management Customer Billing Communications Telephone Skills Estimated Salary: $20 to $28 per hour based on qualifications.
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