UC Solutions Engineer - Microsoft Office/Teams
We are looking for a dynamic Unified Communications Engineer to join our IT department.
This role will be responsible for working with the Office365 Support team, Voice team, end users and product teams to administrate the Microsoft Teams Room and Teams Calling environment.
This individual must also be able to partner effectively with IT leaders, delivery teams and external partners, to help drive business success.
Additionally, they need to have a strong customer service skill set and an attention to end user experience.
This individual will also need to prioritize enhancements based on predefined criteria provided by leadership.
Ensures timely escalation and management of technical and service shortfalls to relevant technical support teams for resolution and for future prevention.
The ability to balance between service support tickets as well as driving Teams feature adoption will also be expected.
Responsibilities:
Accountable for overseeing the execution of the product backlog and actionable user stories for Microsoft Teams Rooms globally.
Provides support for Microsoft Teams Rooms incidents.
Supports the Microsoft Teams Room Platform and provides subject matter expertise for lifecycle management.
Coordinates and collaborates with partner organizations for adoption and use of the environment.
Provides troubleshooting support.
Provides support and subject matter expertise on application integration with Microsoft Teams Rooms and room configurations.
Providing cross support for Teams Calling Conference room set up where applicable.
Manages the ticket intake for Microsoft Teams rooms incidents and requests.
Requirements:
3-5
years of experience as a Microsoft Teams Rooms and Teams Calling admin
Experience with a Teams Calling Migration a plus.
Experience with a conference upgrade a plus.
Bachelors Degree in computer science, engineering, information science or a related technical discipline is preferred
Strong organizational skills
Self-starter with an ability to prioritize and manage tasks.
Familiar with ServiceNow ticketing system.
Ability to present to all levels of management & executive leadership
Excellent teamwork, facilitation, relationship building, and negotiation skills
Microsoft certifications in M365, Teamwork Administrator, or Power Platform a plus
Experience with standard ITSM or ITIL practices a plus We expect the starting salary to be around $80,000 with annual bonus and profit sharing eligibility.
The actual salary will be determined based on years of relevant work experience The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand.
The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
US EEO STATEMENT At Hertz, we champion and celebrate a culture of diversity and inclusion.
We take affirmative steps to promote employment and advancement opportunities.
The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran Recommended Skills Application Integration Architecture Coordinating Customer Service Itil Information Technology Interpersonal Skills Estimated Salary: $20 to $28 per hour based on qualifications.
This role will be responsible for working with the Office365 Support team, Voice team, end users and product teams to administrate the Microsoft Teams Room and Teams Calling environment.
This individual must also be able to partner effectively with IT leaders, delivery teams and external partners, to help drive business success.
Additionally, they need to have a strong customer service skill set and an attention to end user experience.
This individual will also need to prioritize enhancements based on predefined criteria provided by leadership.
Ensures timely escalation and management of technical and service shortfalls to relevant technical support teams for resolution and for future prevention.
The ability to balance between service support tickets as well as driving Teams feature adoption will also be expected.
Responsibilities:
Accountable for overseeing the execution of the product backlog and actionable user stories for Microsoft Teams Rooms globally.
Provides support for Microsoft Teams Rooms incidents.
Supports the Microsoft Teams Room Platform and provides subject matter expertise for lifecycle management.
Coordinates and collaborates with partner organizations for adoption and use of the environment.
Provides troubleshooting support.
Provides support and subject matter expertise on application integration with Microsoft Teams Rooms and room configurations.
Providing cross support for Teams Calling Conference room set up where applicable.
Manages the ticket intake for Microsoft Teams rooms incidents and requests.
Requirements:
3-5
years of experience as a Microsoft Teams Rooms and Teams Calling admin
Experience with a Teams Calling Migration a plus.
Experience with a conference upgrade a plus.
Bachelors Degree in computer science, engineering, information science or a related technical discipline is preferred
Strong organizational skills
Self-starter with an ability to prioritize and manage tasks.
Familiar with ServiceNow ticketing system.
Ability to present to all levels of management & executive leadership
Excellent teamwork, facilitation, relationship building, and negotiation skills
Microsoft certifications in M365, Teamwork Administrator, or Power Platform a plus
Experience with standard ITSM or ITIL practices a plus We expect the starting salary to be around $80,000 with annual bonus and profit sharing eligibility.
The actual salary will be determined based on years of relevant work experience The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand.
The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
US EEO STATEMENT At Hertz, we champion and celebrate a culture of diversity and inclusion.
We take affirmative steps to promote employment and advancement opportunities.
The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran Recommended Skills Application Integration Architecture Coordinating Customer Service Itil Information Technology Interpersonal Skills Estimated Salary: $20 to $28 per hour based on qualifications.
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