IT Systems Specialist
Job Description:
Year RoundAUTHENTICITY PASSION COMMUNITY INNOVATION ADVENTUREAlterra Mountain Company is a family of 16 iconic year-round resorts, the world's largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world.Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, the company has brought together some of the world's most aspirational brands, including: Steamboat and Winter Park in Colorado; Palisades Tahoe, Mammoth Mountain, June Mountain, Big Bear Mountain Resort and Snow Valley Mountain Resort in California; Stratton Mountain and Sugarbush Resort in Vermont; Snowshoe Mountain in West Virginia; Tremblant in Quebec and Blue Mountain in Ontario, Canada; Crystal Mountain in Washington; Deer Valley Resort and Solitude Mountain Resort in Utah; and CMH Heli-Skiing & Summer Adventures in British Columbia. Also included in the portfolio is Alpine Aerotech, a worldwide helicopter support and maintenance service center in British Columbia, Canada and Aspenware, the ski industry leader in technology services and e-commerce, and Ski Butlers, the global leader in ski and snowboard rental delivery.A career with Alterra Mountain Company is more than what you do today; it's being part of creating a community rooted in the spirit of the mountains, united by a passion for adventure, and celebrating the legendary adventures and enduring memories that mountains bring to everyone.BESIDES WORKING SOMEWHERE AWESOME, WHAT'S IN IT FOR YOU?Free Ikon Pass for all eligible employees, with additional free skiing
riding privileges across the family of Alterra Mountain Company resorts for all eligible employees and their dependentsDiscounted skiing
riding for friends and family of eligible employees across the family of Alterra Mountain Company ResortsFlexible Time Off (FTO) and Paid Time Off (PTO) policies for eligible employees to rest, relax and rechargeGenerous discounts on outdoor gear, apparel, rental cars, etc.Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more401(k) plan with generous company matchDiscounted tuition with partner online university for all Alterra Mountain Company employees to further their educationPaid parental leave of up to 6 weeks for eligible employeesCommuter benefits (Denver employees only)Flexible/hybrid workplace policy empowering employees to work from home while encouraging regular in-person collaboration in our dog-friendly company headquarters office located in Denver's RiNo Art District neighborhoodFor information on Alterra Mountain Company's Social Responsibility work including our Diversity, Equity, & Inclusion actions, please see our webpage at www.alterramtnco.com/social-responsibility. Among other resources, Alterra has Employee Resource Groups to support the BIPOC (Black, Indigenous, and people of color), disability, LGBTQIA2S+, and women communities within our workforce.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.POSITION SUMMARY As our IT Systems Support Specialist, you will be the first line of support for desktop support requests in the Denver office and, at times, enterprise wide. You will work with the rest of the IT Team to provide outstanding customer service to the company. This includes technical support for Alterra Mountain Company's employees including installation, configuration, and maintenance of desktop software and hardware for personal computing devices. This position will serve as an interface between corporate team members and the technology department. Additionally, you will have extensive interaction with Alterra Mountain Company's executive leadership team and be a first responder to Audio/Video issues that occur in the Denver office conference rooms.ESSENTIAL DUTIESGeneral
Responsibilities:Provide high-quality first tier end-user support and customer service to helpdesk tickets for corporate employees including VIP technical support for Alterra Mountain Company's executive leadership team as neededTriage helpdesk tickets quickly and accurately with detailed notesSupport, repair, configure, and upgrade Windows and Mac desktop and laptop workstationsProvide basic support and troubleshooting of Ricoh copying, scanning, and printing technologies.Provide a seamless onboarding/offboarding process by ensuring that IT hardware, software, and associated accounts and access are provisioned/deprovisioned for new hires or leaving employeesAdminister software license entitlements, maintaining and updating inventory as requiredTroubleshoot A/V equipment and assist users with meeting technology setup and configuration including the technical support setup and special user requirements for special events such as large meetings/town halls and conference rooms as neededProvide regular reporting regarding usage, resources, problems, changes and other technical utilization statistics as neededWork with operations, systems, and network teams as appropriate to determine and resolve issues and serve as primary point of contactMove and re-configure hardware to accommodate personnel changes and needsAssist with maintaining a detailed inventory for all corporate IT assets and ensures proper technical inventory levels are kept and alerts proper team members of low inventoriesProvide mobile device and VOIP phone supportMaintain technical standards and processesOther duties as assignedCOMPETENCIES & JOB REQUIREMENTSExemplary customer service and communication skillsDemonstrated knowledge and experience managing Windows PC and Mac laptop and desktop computers in an enterprise Active Directory domain environment, including system deployment/imaging and specifically SCCM/OSD, Intune, and JamfKnowledge and experience managing Active Directory users, computers, and security groups.Some knowledge of network infrastructure concepts including enterprise WiFi, wired/ethernet switching and cabling, IP addressing.Understanding of Microsoft Office suite and M365 integration with OneDrive, SharePoint Online, and TeamsExperience managing user file shares, file services, and related technologiesKnowledge of enterprise video conferencing specifically Microsoft Teams Rooms (MTR)Experience with computer room / data center racking, cabling, power, and basic device troubleshootingProficient in communicating technical information to non-technical audiences.Penchant for problem solving, persistence, and creativity in finding solutions to difficult issues.EDUCATION & EXPERIENCEPreferred:2-year degree in a technical field or equivalent work experienceWORK EXPERIENCERequired:2
years of experience in the IT fieldLICENSES & CERTIFICATIONSPreferred:A
CertificationThe base hourly pay range below represents the low and high end of the Alterra Mtn Co Shared Services Inc. hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Alterra Mtn Co Shared Services Inc.'s total compensation package for employees. Other rewards may include short-term and long-term incentives and many region-specific benefits.Denver area base hourly pay range: $21.63 to $32.69 per hourPHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to walk, talk, see, hear, and operate a computer and other office productivity machinery.WORKING CONDITIONSIndoor/Outdoor: While performing the duties of this job, the employee may be exposed to harsh and varying outside weather conditions.Hazardous Materials/Noise: The noise level in the workplace is usually moderate.This job description is not an exhaustive list of all functions and responsibilities that an employee may be required to perform in this position. Alterra Mtn Co Shared Services Inc. and its affiliates reserve the right to modify, increase, decrease, suspend, and or eliminate any of the essential duties and/or the position in its entirety.This job description is not an express or implied contract, guarantee, promise, or covenant of employment for any set term or duration, or for termination only for cause.Employment with Alterra Mtn Co Shared Services Inc. or any of its affiliates is at will meaning either party may terminate the employment relationship at any time with or without cause and with or without notice.This position is located in Colorado, and the work is primarily in Denver, CO and, as such, employment in this position is subject to the labor and employment laws of the state of Colorado.Alterra Mtn Co Shared Services Inc. and its affiliates are equal opportunity employers and maintain drug-free workplaces. All employees and candidates are reminded that Alterra Mtn Co Shared Services Inc. and its affiliates adhere to all applicable labor and employment laws, and State, County, and City-specific labor and employment regulations, where applicable.Estimated Salary: $20 to $28 per hour based on qualifications.
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