Help Desk Technician
FedScale, Inc FedScale, Inc Lakewood, CO Lakewood, CO Full-time Full-time $44,000 - $50,000 a year $44,000 - $50,000 a year 19 hours ago 19 hours ago 19 hours ago FedScale is seeking a Help Desk Technician to provide end-user support to the Department of Interior, Bureau of Reclamation's (BOR) IT enterprise.
This role is largely responsible for providing operational support services to the organization.
We are looking to fill a need to have a highly competent and highly motivated individual in this role.
Duties & Responsibilities Remote computer support Owning, tracking and resolving Information Technology (IT) incidents and requests Fulfilling requests and resolving incidents within SLAs on a daily basis to ensure service-related issues are identified and resolved within established SLAs Responding to alerts and escalations and working with both user and IT support groups to come up with strategic solutions to recurring problems Providing Tier I onsite support and basic troubleshooting support.
Providing knowledgeable support for IT incidents by utilizing the Tier 1 Knowledge Base, Knowledge Centered Support (KCS) principles, the Information Technology Infrastructure Library (ITIL), and Subject Matter Experts (SME) along with troubleshooting techniques to provide the appropriate actions for service request resolution.
Placing/Tracking trouble calls to other service providers.
Creating, modifying, or deactivating user accounts.
Developing and maintaining operational & knowledge management documentation in the Help Desk Tier 1 document management system.
Responding to all assigned calls and messages in order of urgency Following Total Contact Ownership methodology.
Qualifications High School Diploma with a minimum of 1 year of relevant experience.
Ability to obtain a Public Trust clearance.
Job Type:
Full-time Pay:
$44,000.
00 - $50,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Experience level:
1 year Schedule:
8 hour shift Ability to commute/relocate:
Lakewood, CO 80215:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Help desk:
1 year (Preferred) Windows:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
This role is largely responsible for providing operational support services to the organization.
We are looking to fill a need to have a highly competent and highly motivated individual in this role.
Duties & Responsibilities Remote computer support Owning, tracking and resolving Information Technology (IT) incidents and requests Fulfilling requests and resolving incidents within SLAs on a daily basis to ensure service-related issues are identified and resolved within established SLAs Responding to alerts and escalations and working with both user and IT support groups to come up with strategic solutions to recurring problems Providing Tier I onsite support and basic troubleshooting support.
Providing knowledgeable support for IT incidents by utilizing the Tier 1 Knowledge Base, Knowledge Centered Support (KCS) principles, the Information Technology Infrastructure Library (ITIL), and Subject Matter Experts (SME) along with troubleshooting techniques to provide the appropriate actions for service request resolution.
Placing/Tracking trouble calls to other service providers.
Creating, modifying, or deactivating user accounts.
Developing and maintaining operational & knowledge management documentation in the Help Desk Tier 1 document management system.
Responding to all assigned calls and messages in order of urgency Following Total Contact Ownership methodology.
Qualifications High School Diploma with a minimum of 1 year of relevant experience.
Ability to obtain a Public Trust clearance.
Job Type:
Full-time Pay:
$44,000.
00 - $50,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Experience level:
1 year Schedule:
8 hour shift Ability to commute/relocate:
Lakewood, CO 80215:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Help desk:
1 year (Preferred) Windows:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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