Manager, Account Rep, Black Business Accelerator
Job summaryAmazon's fast growing New Seller Success and Business Development organization is seeking a Manager, Account Representatives to lead a team of Account/Sales Representative for our newly created team focused on recruitment of minority-owned businesses.
Amazon is committed to supporting minority owned businesses to become successful selling partners on Amazon.
The ideal candidate thrives in an ambiguous environment where they must develop, implement, and iterate on business strategies to deliver growth and positive experience for sellers.
This person has relentlessly high standards and operates as a business owner who understand key levers to achieve results through their team.
They have a passion for people management and are at their best when they're building, developing and guiding high-performing teams.
In this role, you will be responsible for all business and operational objectives of your team (6-7 direct reports).
You'll drive the creation and execution of strategies to achieve business goals and collaborate across your team to explore innovative ways to identify and optimize growth levers such as selection expansion, merchandising strategy, brand positioning, and catalog quality.
If you are interested in growing minority businesses on Amazon, then we're interested in talking to you!Key job responsibilitiesBusiness GrowthContribute to business strategy development and identify the correct input metrics that drive growth and improve the end customer experience, in collaboration with cross-functional teams and other Amazon programs.
Possess the ability to manage and deliver against complex goals where strategy is not defined.
Able to make tradeoffs between short term seller needs and longer term strategic investment.
Implement and track metrics to record the success and quality of your team's sellers.
Use these metrics to guide your work and uncover hidden areas of opportunity.
Relationship ManagementBuild and cultivate strong relationships with sellers in your team's portfolio along with internal stakeholders; be a trusted advisor and a business advocate.
Monitor seller satisfaction survey results to investigate both positive and negative feedback trends.
Establish improvement plans and manage expectations with Account Managers as appropriate.
Process ExcellenceUse customer feedback, market growth trends, and analyze key metrics to contribute to strategic development of features and programs that accelerate seller's growth.
Spot areas of unnecessary process or inefficiencies and work to simplify.
Identify, optimize, and scale improvements that can benefit a large set of customers, e.
g.
driving efficiencies through tools and processes, simplifying SOPs, etc.
, working across multiple organizations.
Develop mechanisms to create accountability.
A day in the lifeManage a team of Account Managers (6-7 direct reports)Act as a thought leader in defining success criteria and understand business needs of sellers in an ever-changing business environment.
Contribute to strategic plans and documents for the organization.
Partner with external teams including Category Management, Finance, Global Account Management, and Central Support teams to align programs and initiatives to drive growth.
Manage recruiting and hiring efforts across direct team and broader organization.
Coach, mentor, and develop your team.
About the teamAmazon's Black Business Accelerator is dedicated to helping build sustainable equity and growth for Black entrepreneurs by enabling their success as sellers.
We help Black-owned Businesses grow their business with access to financial support, strategic business guidance and mentorship, and marketing and promotional support.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Amazon is committed to supporting minority owned businesses to become successful selling partners on Amazon.
The ideal candidate thrives in an ambiguous environment where they must develop, implement, and iterate on business strategies to deliver growth and positive experience for sellers.
This person has relentlessly high standards and operates as a business owner who understand key levers to achieve results through their team.
They have a passion for people management and are at their best when they're building, developing and guiding high-performing teams.
In this role, you will be responsible for all business and operational objectives of your team (6-7 direct reports).
You'll drive the creation and execution of strategies to achieve business goals and collaborate across your team to explore innovative ways to identify and optimize growth levers such as selection expansion, merchandising strategy, brand positioning, and catalog quality.
If you are interested in growing minority businesses on Amazon, then we're interested in talking to you!Key job responsibilitiesBusiness GrowthContribute to business strategy development and identify the correct input metrics that drive growth and improve the end customer experience, in collaboration with cross-functional teams and other Amazon programs.
Possess the ability to manage and deliver against complex goals where strategy is not defined.
Able to make tradeoffs between short term seller needs and longer term strategic investment.
Implement and track metrics to record the success and quality of your team's sellers.
Use these metrics to guide your work and uncover hidden areas of opportunity.
Relationship ManagementBuild and cultivate strong relationships with sellers in your team's portfolio along with internal stakeholders; be a trusted advisor and a business advocate.
Monitor seller satisfaction survey results to investigate both positive and negative feedback trends.
Establish improvement plans and manage expectations with Account Managers as appropriate.
Process ExcellenceUse customer feedback, market growth trends, and analyze key metrics to contribute to strategic development of features and programs that accelerate seller's growth.
Spot areas of unnecessary process or inefficiencies and work to simplify.
Identify, optimize, and scale improvements that can benefit a large set of customers, e.
g.
driving efficiencies through tools and processes, simplifying SOPs, etc.
, working across multiple organizations.
Develop mechanisms to create accountability.
A day in the lifeManage a team of Account Managers (6-7 direct reports)Act as a thought leader in defining success criteria and understand business needs of sellers in an ever-changing business environment.
Contribute to strategic plans and documents for the organization.
Partner with external teams including Category Management, Finance, Global Account Management, and Central Support teams to align programs and initiatives to drive growth.
Manage recruiting and hiring efforts across direct team and broader organization.
Coach, mentor, and develop your team.
About the teamAmazon's Black Business Accelerator is dedicated to helping build sustainable equity and growth for Black entrepreneurs by enabling their success as sellers.
We help Black-owned Businesses grow their business with access to financial support, strategic business guidance and mentorship, and marketing and promotional support.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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