Principal Customer Solutions Manager - Department of Defense - US Space Force, WWPS DOD CSM
Job summaryWould you like to become part of the team that is redefining the way IT is delivered to U.
S.
Department of Defense (DoD)? Join the Amazon Web Services (AWS) World Wide Public Sector (WWPS) team working with government mission owners transitioning mission workloads to AWS.
You will work with AWS Account Managers, AWS Solution Architects, and AWS Service Team Subject Matter Experts to work backwards from customer needs to remove obstacles, solve customer problems, and facilitate mission workload transformation.
The ideal candidate will bring both system engineering and business development skills/interests to this position.
The ideal candidate will draw upon exemplary technical and project management, critical thinking, problem solving skills, and a passion for creating reliable and maintainable solutions on AWS.
The candidate should be open to new challenges, extremely good at multi-tasking, innovative, creative, self-directed, and a great team player.
Candidates should drive continuous process improvement and collaborate effectively with aggressive cross-functional business and software development teams to solve problems and implement new solutions.
The Sr.
Customer Solutions Manager will interact with a broad cross section of Amazon Web Services spanning a wide range of technologies to meet specific Department of Defense requirements and mission delivery.
Core Responsibilitieso Meet regularly with DoD mission owners and mission workload development teams to determine workload development/transition status, identify and remove development blockers, and develop plans for future enhancements.
o Solicit performance feedback, identify and eliminate blockers, identify and coordinate AWS resources needed to move workload development forward.
o Work with mission owners and workload development teams to coordinate access to AWS subject matter experts, solutions architects, and professional service engineers.
o Track and report workload transformation and capacity planning metrics to mission owners and internal stakeholders to ensure capacity and professional resources are provided ahead of demand.
o Meet regularly with enterprise account managers to update status and manage transfer of new opportunities from prospect to workload in progress.
o Participate in and support enterprise account manager customer engagements focused on moving from first-call to active customer engagement.
Ability to achieve the AWS Solutions Architect - Associate certification within 6 months.
Up to 25% travel required.
This position requires that the candidate selected be a US citizen.
Inclusive Team Culture Here at AWS, we embrace our differences.
We are committed to furthering our culture of inclusion.
We have twelve employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally.
We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences.
Amazon's culture of inclusion is reinforced within our Amazon Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Work/Life Balance Our team also puts a high value on work-life balance.
Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren't focused on how many hours you spend at work or online.
Instead, we're happy to offer a flexible schedule so you can have a more productive and well-balanced life--both in and outside of work.
Mentorship & Career Growth Our team is dedicated to supporting new members.
We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship.
We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.
# WWPSCSMFor more information, visit https:
//aws.
amazon.
com/government-education/defense/.
Estimated Salary: $20 to $28 per hour based on qualifications.
S.
Department of Defense (DoD)? Join the Amazon Web Services (AWS) World Wide Public Sector (WWPS) team working with government mission owners transitioning mission workloads to AWS.
You will work with AWS Account Managers, AWS Solution Architects, and AWS Service Team Subject Matter Experts to work backwards from customer needs to remove obstacles, solve customer problems, and facilitate mission workload transformation.
The ideal candidate will bring both system engineering and business development skills/interests to this position.
The ideal candidate will draw upon exemplary technical and project management, critical thinking, problem solving skills, and a passion for creating reliable and maintainable solutions on AWS.
The candidate should be open to new challenges, extremely good at multi-tasking, innovative, creative, self-directed, and a great team player.
Candidates should drive continuous process improvement and collaborate effectively with aggressive cross-functional business and software development teams to solve problems and implement new solutions.
The Sr.
Customer Solutions Manager will interact with a broad cross section of Amazon Web Services spanning a wide range of technologies to meet specific Department of Defense requirements and mission delivery.
Core Responsibilitieso Meet regularly with DoD mission owners and mission workload development teams to determine workload development/transition status, identify and remove development blockers, and develop plans for future enhancements.
o Solicit performance feedback, identify and eliminate blockers, identify and coordinate AWS resources needed to move workload development forward.
o Work with mission owners and workload development teams to coordinate access to AWS subject matter experts, solutions architects, and professional service engineers.
o Track and report workload transformation and capacity planning metrics to mission owners and internal stakeholders to ensure capacity and professional resources are provided ahead of demand.
o Meet regularly with enterprise account managers to update status and manage transfer of new opportunities from prospect to workload in progress.
o Participate in and support enterprise account manager customer engagements focused on moving from first-call to active customer engagement.
Ability to achieve the AWS Solutions Architect - Associate certification within 6 months.
Up to 25% travel required.
This position requires that the candidate selected be a US citizen.
Inclusive Team Culture Here at AWS, we embrace our differences.
We are committed to furthering our culture of inclusion.
We have twelve employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally.
We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences.
Amazon's culture of inclusion is reinforced within our Amazon Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Work/Life Balance Our team also puts a high value on work-life balance.
Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren't focused on how many hours you spend at work or online.
Instead, we're happy to offer a flexible schedule so you can have a more productive and well-balanced life--both in and outside of work.
Mentorship & Career Growth Our team is dedicated to supporting new members.
We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship.
We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.
# WWPSCSMFor more information, visit https:
//aws.
amazon.
com/government-education/defense/.
Estimated Salary: $20 to $28 per hour based on qualifications.
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