Level 2 Support Technician
At eXcell , you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Join eXcell !
We have a brand-new opportunity for a Level 2 Support Technician to join our client's team onsite in Denver, CO and provide end user support.
Duties and
Responsibilities:
Provide Install, Move, Add, Change (IMAC), Break-Fix and End User Support activities as required
Stage, build and image systems with standard client image
Complete special projects as requested
Provide technical training to more junior employees
Troubleshoot End User hardware and software incidents
Follow Asset Management policy and procedures. Complete monthly cycle counts
Skills and
Qualifications:
Minimum 2
years of Deskside Support service experienceA+, MCP, MSCE or equivalent certification desired
Strong communication skills
Strong analytic and troubleshooting skills
Strong customer support skills
Strong working knowledge and understanding of MS Office and basic business applications
Good knowledge of Mac device support desired
$24.00 - $25.00 per hour
Full COVID-19 vaccination may be required.
We offer a comprehensive benefit package that you can elect into including but not limited to:
Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA/HSA Pre-Tax Benefits, Employee Discounts.
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. eXcell Supports Equal Employment Opportunity eXcell , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit .
Estimated Salary: $20 to $28 per hour based on qualifications.
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