Service Center Analyst with Security Clearance
We are going places, hop on boardOur value is in our employees - smart, passionate, and fun people Grow with us! As a growing business, every NuAxis Innovations employee impacts the success and direction of this companyWe all share a true passion for technology and enjoy working together to develop solutions, share ideas, and exchange knowledgeAt NuAxis Innovations, we celebrate diversity and the unique perspective each team member brings to his/her job, team, and communityWe are currently seeking a talented and motivated Service Center Analyst for a Full-Time position
Summary:
We are currently seeking a Service Center Analyst (SCA) for a full-time positionThis role is largely responsible for providing remote telephone-based operational support services to the organizationWe are looking to fill the need to have a highly competent and highly motivated individual in this roleThis is an Enterprise Operations Support role; as such it will require commitment on your part as well as ours
Essential Functions:
o Some of the primary responsibilities of this role would include:
o Interact with end users to identify a variety of issues related to desktops, laptops, printers, and network connectivity.
o Open and log trouble tickets in the call tracking system to track issues from identification through resolution.
o Provide phone support for installation, configuration, and troubleshooting for the following:
operating systems, software applications and hardware.
o Create and manage access and permissions for accounts, security groups, and distribution lists.
o Communicate technical information in a non-technical manner.
o Escalate any outstanding issues to senior-level technicians or engineers.
o This support role requires a service-oriented mentality, high sense of ownership of the incidents, problems, and requests, focus on managing and resolving issues in alignment with the SLAs, establishing and maintaining communication with customers to keep them updated with status of their requests, and proactively escalating any issues that cannot be resolved within the established timeframesEducation:
o High school diploma or equivalentBachelor's Degree preferred.
o HDI Analyst (e.
g.
, CSA, SCA, DST) or ITIL Foundations certification preferred.
o Related certifications such as A+, N+, MCP, and MCSE/MCSA are a plusKnowledge Requirements:
o Incident / Problem / Change Management.
o Critical thinking / Problem resolution skills.
o Active listening skills and effective communication strategies.
o Enterprise ticketing application experienceServiceNow preferred
Experience:
o Two (2)
years' experience in a high-volume enterprise level call center, help desk, or service desk operation.
o Solid customer service skills, including good communication and the ability to demonstrate professionalism.
o Experience supporting Microsoft Windows 7/10, Office 2010/2016/365, SharePoint, and Skype for Business.
o Experience supporting TCP/IP, DHCP, and DNS.
o Experience with accounts, accesses, and permissions, using Active Directory Users and Computers (ADUC).
o In-depth knowledge of operating systems, applications, printers, and PC hardware.
o Familiar with Citrix, VPN, SCCM, Bomgar a plusDoes this opportunity sound like a fit for you? If so, join our talent community and click to apply now!! Our Profile:
NuAxis is an IT Services firm providing innovative solutions to the U.
SFederal Government using state-of-the-art technologies, architectures, and life cycle managementWe are a Certified Microsoft Partner with extensive Microsoft technologies experienceOur services portfolio includes Project Management, Application Development, Infrastructure Management, and Security ManagementWe offer competitive salaries, an attractive benefits package, and the opportunity to learn from expertsWe are a high technology small business with long-standing U.
SFederal Government experienceo Visionary executive leadershipo Expert professional services team comprised of highly skilled engineers and software developerso Rapid growth over the last several yearsNuAxis is an Equal Opportunity/Affirmative Action Employer including Vets and DisabledEmployment contingent upon successful completion of a background investigationAt NuAxis Innovations, we are committed to a comprehensive employee benefits program that helps our employees stay healthy, feel secure, and maintain a healthy work/life balanceNuAxis Innovations benefits include medical, dental, vision, spending accounts, disability, basic and supplemental life insurance, a 401(k) plan, paid time off, and additional voluntary benefitsMore specific information on benefits eligibility will be provided as part of the interview process#NAI #Dice Recommended Skills Active Listening Bomgar Call Centers Change Management Citrix Systems Communication Apply to this job.
Think you're the perfect candidate? Apply on company site $('.
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open('/interstitial?jobdid=j3s7k6647dnp8g6wqmf', 'ExternalApply-j3s7k6647dnp8g6wqmf'); ); Estimated Salary: $20 to $28 per hour based on qualifications.
Summary:
We are currently seeking a Service Center Analyst (SCA) for a full-time positionThis role is largely responsible for providing remote telephone-based operational support services to the organizationWe are looking to fill the need to have a highly competent and highly motivated individual in this roleThis is an Enterprise Operations Support role; as such it will require commitment on your part as well as ours
Essential Functions:
o Some of the primary responsibilities of this role would include:
o Interact with end users to identify a variety of issues related to desktops, laptops, printers, and network connectivity.
o Open and log trouble tickets in the call tracking system to track issues from identification through resolution.
o Provide phone support for installation, configuration, and troubleshooting for the following:
operating systems, software applications and hardware.
o Create and manage access and permissions for accounts, security groups, and distribution lists.
o Communicate technical information in a non-technical manner.
o Escalate any outstanding issues to senior-level technicians or engineers.
o This support role requires a service-oriented mentality, high sense of ownership of the incidents, problems, and requests, focus on managing and resolving issues in alignment with the SLAs, establishing and maintaining communication with customers to keep them updated with status of their requests, and proactively escalating any issues that cannot be resolved within the established timeframesEducation:
o High school diploma or equivalentBachelor's Degree preferred.
o HDI Analyst (e.
g.
, CSA, SCA, DST) or ITIL Foundations certification preferred.
o Related certifications such as A+, N+, MCP, and MCSE/MCSA are a plusKnowledge Requirements:
o Incident / Problem / Change Management.
o Critical thinking / Problem resolution skills.
o Active listening skills and effective communication strategies.
o Enterprise ticketing application experienceServiceNow preferred
Experience:
o Two (2)
years' experience in a high-volume enterprise level call center, help desk, or service desk operation.
o Solid customer service skills, including good communication and the ability to demonstrate professionalism.
o Experience supporting Microsoft Windows 7/10, Office 2010/2016/365, SharePoint, and Skype for Business.
o Experience supporting TCP/IP, DHCP, and DNS.
o Experience with accounts, accesses, and permissions, using Active Directory Users and Computers (ADUC).
o In-depth knowledge of operating systems, applications, printers, and PC hardware.
o Familiar with Citrix, VPN, SCCM, Bomgar a plusDoes this opportunity sound like a fit for you? If so, join our talent community and click to apply now!! Our Profile:
NuAxis is an IT Services firm providing innovative solutions to the U.
SFederal Government using state-of-the-art technologies, architectures, and life cycle managementWe are a Certified Microsoft Partner with extensive Microsoft technologies experienceOur services portfolio includes Project Management, Application Development, Infrastructure Management, and Security ManagementWe offer competitive salaries, an attractive benefits package, and the opportunity to learn from expertsWe are a high technology small business with long-standing U.
SFederal Government experienceo Visionary executive leadershipo Expert professional services team comprised of highly skilled engineers and software developerso Rapid growth over the last several yearsNuAxis is an Equal Opportunity/Affirmative Action Employer including Vets and DisabledEmployment contingent upon successful completion of a background investigationAt NuAxis Innovations, we are committed to a comprehensive employee benefits program that helps our employees stay healthy, feel secure, and maintain a healthy work/life balanceNuAxis Innovations benefits include medical, dental, vision, spending accounts, disability, basic and supplemental life insurance, a 401(k) plan, paid time off, and additional voluntary benefitsMore specific information on benefits eligibility will be provided as part of the interview process#NAI #Dice Recommended Skills Active Listening Bomgar Call Centers Change Management Citrix Systems Communication Apply to this job.
Think you're the perfect candidate? Apply on company site $('.
external-apply-email-saved').
on('click', function (event) window.
ExternalApply = window.
open('/interstitial?jobdid=j3s7k6647dnp8g6wqmf', 'ExternalApply-j3s7k6647dnp8g6wqmf'); ); Estimated Salary: $20 to $28 per hour based on qualifications.
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