Front Desk Lead 25/hr
Guest Services Lead serves as a primary contact for questions and/or more complex projects or concerns pertaining to Guest Services both for guests and Associates.
This role will assist with training in new Guest Services Agents and will also serve in a Guest Services Agent capacity themselves responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay.
Primary responsibilities include:
focused training of front desk Associates registering guests making and modifying reservations hotel operator and concierge duties.
Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.
Qualifications:
High School diploma or equivalent required with College course work in related field preferred.
Experience in a hotel or a related field preferred especially a role with leadership experience.
Must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
Must have the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful high pressure situations.
Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
Must be able to work with and understand financial information and data and basic arithmetic functions.
Must maintain composure and objectivity while under pressure.
JOB
Responsibilities:
Approach all encounters with guests and associates in a friendly service oriented manner.
Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
Maintain a friendly and warm demeanor at all times.
Conducts thorough orientation for other Guest Services Agents.
Attentively assists with higher-level concerns and/or questions from guests or Associates.
Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards.
Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.
Handle requests for information mail and messages in an efficient and courteous manner.
Answer guest inquires about hotel service facilities and hours of operation.
Answer inquires from guests regarding restaurants transportation entertainment etc.
Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
Follow all Aimbridge Hospitality credit policies.
Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
Obtain all necessary information when taking room reservations and follow rate quoting scenario.
Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
Have knowledge of and assist in emergency procedures as required.
Handle check-ins and check-outs in a friendly efficient and courteous manner.
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
Associates must at all times be attentive friendly helpful and courteous to all guests managers and all other associates.
Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
Use proper two-way radio etiquette at all times when communicating with other associates.
Attend meetings as required by management.
Perform any other duties as requested by management Hampton Inn & Suites Denver Downtown Convention CenterLocated off I-25, we're less than a mile from the 16th Street Mall and a block from the Colorado Convention Center.
Visit the Denver Art Museum and Denver Center for the Performing Arts, or catch games at the Pepsi Center and Coors Field--all within two miles.
Take a dip in our pool or work up a sweat in our fitness center.
We've got WiFi and hot breakfast covered.
Homewood Suites Denver Downtown Convention CenterWe're right in the heart of downtown Denver, moments from the Colorado Convention Center and performing arts venues.
Easily walk to the 16th Street Mall a block away, or take a 10-minute drive to catch a game at Coors Field or the Pepsi Center.
Feel at home with daily free hot breakfast, free WiFi, and a fully equipped kitchen.
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels.
Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best.
Join a world of possibility with Aimbridge Hospitality.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan Job ID:
2023-264231Full-Time/Part-Time:
Full-TimeStreet:
550 15Th Street Recommended Skills Arithmetics Attention To Detail Communication Customer Service Finance Friendliness Estimated Salary: $20 to $28 per hour based on qualifications.
This role will assist with training in new Guest Services Agents and will also serve in a Guest Services Agent capacity themselves responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay.
Primary responsibilities include:
focused training of front desk Associates registering guests making and modifying reservations hotel operator and concierge duties.
Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.
Qualifications:
High School diploma or equivalent required with College course work in related field preferred.
Experience in a hotel or a related field preferred especially a role with leadership experience.
Must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
Must have the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful high pressure situations.
Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
Must be able to work with and understand financial information and data and basic arithmetic functions.
Must maintain composure and objectivity while under pressure.
JOB
Responsibilities:
Approach all encounters with guests and associates in a friendly service oriented manner.
Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
Maintain a friendly and warm demeanor at all times.
Conducts thorough orientation for other Guest Services Agents.
Attentively assists with higher-level concerns and/or questions from guests or Associates.
Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards.
Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.
Handle requests for information mail and messages in an efficient and courteous manner.
Answer guest inquires about hotel service facilities and hours of operation.
Answer inquires from guests regarding restaurants transportation entertainment etc.
Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
Follow all Aimbridge Hospitality credit policies.
Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
Obtain all necessary information when taking room reservations and follow rate quoting scenario.
Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
Have knowledge of and assist in emergency procedures as required.
Handle check-ins and check-outs in a friendly efficient and courteous manner.
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
Associates must at all times be attentive friendly helpful and courteous to all guests managers and all other associates.
Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
Use proper two-way radio etiquette at all times when communicating with other associates.
Attend meetings as required by management.
Perform any other duties as requested by management Hampton Inn & Suites Denver Downtown Convention CenterLocated off I-25, we're less than a mile from the 16th Street Mall and a block from the Colorado Convention Center.
Visit the Denver Art Museum and Denver Center for the Performing Arts, or catch games at the Pepsi Center and Coors Field--all within two miles.
Take a dip in our pool or work up a sweat in our fitness center.
We've got WiFi and hot breakfast covered.
Homewood Suites Denver Downtown Convention CenterWe're right in the heart of downtown Denver, moments from the Colorado Convention Center and performing arts venues.
Easily walk to the 16th Street Mall a block away, or take a 10-minute drive to catch a game at Coors Field or the Pepsi Center.
Feel at home with daily free hot breakfast, free WiFi, and a fully equipped kitchen.
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels.
Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best.
Join a world of possibility with Aimbridge Hospitality.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan Job ID:
2023-264231Full-Time/Part-Time:
Full-TimeStreet:
550 15Th Street Recommended Skills Arithmetics Attention To Detail Communication Customer Service Finance Friendliness Estimated Salary: $20 to $28 per hour based on qualifications.
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