Sr. Business Process Analyst at Public Consulting Group in Remote
Responsibilities Supports Multiple projects with the implementation of PCG Products and Services. Analyzes data and research issues to determine resolution recommendations for EDPlan Innovations a subset of our online case management tool for education entities. Captures client requirements and translate into specification designs for web development Performs solution testing in support of quality control processes Provides service and support changes to existing software solutions and systems Prepares wide range of materials required for launch projects - specific to Implementation support Mentors new staff in Business Solutions or Mentor staff interested in gaining new responsibilities (Sr. level) Facilitates assessments and evaluations on launch requirements and business rules to transition information to functional teams and identify Unit Acceptance Testing (UAT) needs - specific to Implementation Support Follows, critically evaluates, and improves upon current application and processes Develops and drafts system and end-user documentation Assists end-users with support inquiries utilizing multiple platforms Assists team if end-user inquiries need to be escalated Assists team in delivery of online and on-site training for end users and our internal teams on various products and services. Supports expert and go-to for other team members. Supports team in outreach to clients to provide customer support and implement adoption management strategies for our services and products. Qualifications Demonstrated project management skills to ensure project deliverables and expectations are met on a daily basis. Strong analytical skills, research and problem-solving skills. Excellent organizational, oral presentation and written communication skills. Ability to manage time to meet critical deadlines. Ability to work independently and with a team Detail-oriented problem-solving approach to business issues Commitment to deliver exceptional client service and contribute in a team environment Proficiency in all Microsoft applications Proficiency with database management systems Bachelor's Degree or equivalent experience 6
years similar work experience
Salary Range:
$80K -- $100K
Minimum Qualification
Business AnalysisEstimated Salary: $20 to $28 per hour based on qualifications.
years similar work experience
Salary Range:
$80K -- $100K
Minimum Qualification
Business AnalysisEstimated Salary: $20 to $28 per hour based on qualifications.
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