Vice President, Call Center
Company Name:
Arca24.com
Salary period: Annual
As the Vice President of Call Center Operations, you will be a key member of the leadership team in our regional center located in Greenwood Village, Colorado. You will lead the site in the area of c ustomer satisfaction and experience, workforce management, process improvement, and call center operations. In this role, you have the opportunity to inspire our success in excellence regarding customer satisfaction and operational execution of incoming customer calls. Lastly, you will provide visible and proactive leadership to assess current state and define actions to achieve or exceed goals, and execution against annual plans within a call center environment. Primary Responsibilities : Lead the center to achieve call center operational performance targets, build site awareness, ownership, and accountability for operational results and ensure an appropriate balance between attaining operational results with excellence in customer experience Guide a team of call center operations professionals to execute on national directives and partner with the site management team to drive education, accountability, and results. This includes a major initiative to support a new call center platform Provide support and leadership to other groups within the site such as High Net Worth and Help Desk. Working with the national leadership team and functional General Manager, lead efforts to drive ongoing performance and continuous improvements in the areas of Customer Experience and OperatEstimated Salary: $20 to $28 per hour based on qualifications.
Arca24.com
Salary period: Annual
As the Vice President of Call Center Operations, you will be a key member of the leadership team in our regional center located in Greenwood Village, Colorado. You will lead the site in the area of c ustomer satisfaction and experience, workforce management, process improvement, and call center operations. In this role, you have the opportunity to inspire our success in excellence regarding customer satisfaction and operational execution of incoming customer calls. Lastly, you will provide visible and proactive leadership to assess current state and define actions to achieve or exceed goals, and execution against annual plans within a call center environment. Primary Responsibilities : Lead the center to achieve call center operational performance targets, build site awareness, ownership, and accountability for operational results and ensure an appropriate balance between attaining operational results with excellence in customer experience Guide a team of call center operations professionals to execute on national directives and partner with the site management team to drive education, accountability, and results. This includes a major initiative to support a new call center platform Provide support and leadership to other groups within the site such as High Net Worth and Help Desk. Working with the national leadership team and functional General Manager, lead efforts to drive ongoing performance and continuous improvements in the areas of Customer Experience and OperatEstimated Salary: $20 to $28 per hour based on qualifications.
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